Jose Claudio
Wilmington,DE
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Relationship Manager
Barclays
Wilmington, DE
03.2023 - Current
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Established strong client relationships to drive business development.
- Achieved client loyalty through quality, productivity, service and proactive management.
- Resolved escalated customer issues efficiently and effectively within established timelines.
- Delivered positive experiences to customers at every touch point through clear communication and implementing strategies to improve satisfaction.
Provider Information Management Representative
Highmark Blue Cross Blue Shield
Wilmington, DE
05.2022 - 02.2023
- Load and maintain provider demographic information and credentialing files, as well as load and maintain provider source verification information in HC3, the credentialing, contracting and communication system
- Provide support and input in system testing
- Analyze corrective updates from various quality control reports to ensure provider data accurately reflects current data
- Interact with all levels of management to analyze provider files issues, network status, claims, directory.
Senior Customer Service Representative
Highmark Blue Cross Blue Shield
Wilmington, DE
01.2022 - 02.2022
- Conducted customer service training for new hires.
- Consulted with customers regarding needs and addressed concerns.
- Handled difficult situations with tact, diplomacy, and professionalism.
- Resolved escalated customer complaints in a timely manner.
- Oversaw and guided team of 4 to handle customer call escalations, training and mentoring new employees on customer service and order processing.
- Responded promptly to inquiries from customers about products or services.
Associate Customer Service Representative
Highmark Blue Cross Blue Shield
Wilmington, DE
06.2019 - 05.2022
- Provided primary customer support to internal and external customers in fast-paced environment
- Answered customer telephone calls promptly to avoid on-hold wait times
- Responded to customer requests for products, services, and company information
- Prepares adjustments for services not properly processed, either systematically, or by forwarding area for follow up resolutions.
Education
Bachelor's Degree in Business Administration And Management -
Wilmington University
06.2021
High School Diploma in General Studies -
Glasgow High School
01.2014
Skills
- Customer Relationships
- Relationship Management
- Issue Resolution
- Excellent Communication
- Service assistance
- Solution management
- Banking
- Relationship Building
- Customer Service
Languages
Spanish
Timeline
Relationship Manager
Barclays
03.2023 - Current
Provider Information Management Representative
Highmark Blue Cross Blue Shield
05.2022 - 02.2023
Senior Customer Service Representative
Highmark Blue Cross Blue Shield
01.2022 - 02.2022
Associate Customer Service Representative
Highmark Blue Cross Blue Shield
06.2019 - 05.2022
Bachelor's Degree in Business Administration And Management -
Wilmington University
High School Diploma in General Studies -
Glasgow High School