Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jose Cordero

Grand Rapids,MN

Summary

Dynamic and dependable professional with a strong background in customer service from Express Employment. Proven ability to enhance guest satisfaction through effective problem-solving and attention to detail. Skilled in efficient package delivery and logistics, ensuring timely service while maintaining a courteous demeanor. Committed to fostering positive relationships and teamwork in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Delivery Driver

DoorDash
06.2020 - Current
  • Ensured timely delivery of packages while adhering to safety protocols.
  • Loaded and unloaded goods efficiently, maximizing space and reducing damage risk.
  • Navigated routes using GPS technology for optimal delivery efficiency.
  • Maintained vehicle cleanliness and functionality through regular inspections and maintenance checks.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Front Desk Agent

Express Employment
01.2025 - 08.2025
  • Managed guest check-in and check-out processes, ensuring timely service.
  • Assisted guests with inquiries, providing accurate information on services and local attractions.
  • Coordinated room assignments and special requests to enhance guest satisfaction.
  • Maintained front desk area, ensuring cleanliness and organization to create positive first impressions.
  • Utilized reservation systems to process bookings and handle cancellations efficiently.
  • Resolved guest complaints promptly, demonstrating strong problem-solving skills and customer focus.
  • Collaborated with housekeeping to ensure room readiness for incoming guests.
  • Collected room deposits, fees, and payments.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Increased customer loyalty with exceptional communication skills and personalized service.

Direct Support Professional

RLS
07.2024 - 02.2025
  • Ensured timely delivery of packages while adhering to safety protocols.
  • Loaded and unloaded goods efficiently, maximizing space and reducing damage risk.
  • Navigated routes using GPS technology for optimal delivery efficiency.
  • Maintained vehicle cleanliness and functionality through regular inspections and maintenance checks.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Education

High School Diploma - GED

The English Center
Miami, FL
01.2000

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Dependable and reliable
  • Problem-solving
  • Loading and unloading

Languages

Spanish
Native or Bilingual

Timeline

Front Desk Agent

Express Employment
01.2025 - 08.2025

Direct Support Professional

RLS
07.2024 - 02.2025

Delivery Driver

DoorDash
06.2020 - Current

High School Diploma - GED

The English Center

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