JOSE CARLOS CORRAL
OXNARD,CALIFORNIA
Summary
Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join the team. Experienced providing exceptional safety and crime prevention practices for businesses and individuals. Currently licensed by the Bureau of Security & Investigative Services. Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
11
11
years of professional experience
Work History
Rental Service Coordinator
Quinn Company Cat Equipment
Oxnard, CA
01.2023 - Current
- Rent Caterpillar and Allied equipment/products to maximize revenue; effectively service the rental and sales needs of current and prospective customers, from small hand tools and contractor supplies to large earthmoving and industrial equipment.
- Perform rental customer service activities: take calls, answer questions, quote rates.
- Conduct accurate and timely rental transactions: invoicing, insurance verification, credit checks, payment terms, etc.
- Update rental transactions and related information in the database.
- Perform rental equipment check-in/check-out.
- Coordinate and schedule maintenance and repairs with the Service Department; monitor repair status and costs.
- Work with the Service Department to ensure that equipment abuse by customers is identified and billed accordingly.
- Assist outside sales representatives as necessary.
- Process exchange requests in the computer system.
- Managed emergency service requests by communicating schedules and expediting parts shipments and repairs.
- Provided timely feedback to management on service failures and customer concerns.
- Monitored staff performance and provided feedback on areas of improvement needed.
- Obtained purchase order information to invoice work orders.
- Handled incoming calls and inquiries from customers regarding services offered.
- Reviewed invoices for accuracy prior to submission for payment processing.
Night Watchman
Outer Aisle Foods
Ventura, CA
12.2021 - 09.2023
- Secured personnel and premises by inspecting buildings and patrolling property.
- Addressed problems quickly, and reported clear information while working under minimal supervision.
- Followed established security and safety procedures, and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored access control systems and key code records for suspicious activities.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
- Guarded, restricted areas to prevent unauthorized entry.
- Monitored premises and recorded activity in daily officer reports.
- Deter criminal activity, vandalism, and general misconduct by providing an expert and highly visible security presence at the facility.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
- Inspected vehicles entering and leaving the premises, ensuring only authorized personnel had access.
Customer Service Coordinator
Ryder Transportation Services
Ventura, CA
11.2021 - 01.2023
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Interacted with customers to provide and process information in response to inquiries, concerns, and requests about services and products.
- Monitored documentation procedures to maintain consistent policies and current records.
- Handle all part deliveries to the shop.
- Stock and maintain the parts room.
- Coordinate with the rental department to locate and schedule our trucks for service.
- Used Ryder Software to update customer account information.
- Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Facilitated communication between customers, technicians, managers, and other staff members as needed.
- Created work orders for truck technicians detailing the necessary repairs and services needed.
Automotive Parts Coordinator
Caliber Collision
Oxnard
02.2021 - 10.2021
- Remained up to date on the latest automotive technologies.
- Monitored inventory of parts, and placed orders when necessary.
- Initiated purchase order requests and led staff performance to meet the needs of clients.
- Assisted manager and employees with daily tasks related to order fulfillment.
- Received, examined, and returned parts.
- Coordinated with estimators to order additional parts as needed.
- Monitored inventory levels of parts and materials, ensuring they were sufficient to meet customer demand.
- Reviewed and understood various technical documentation to make accurate parts selections.
- Collected credits on returned parts for the end-of-the-month closure.
- Assisted General Manager with various tasks.
Customer Service Representative/Production Assistant
J&C Collision Center
Ventura, CA
02.2017 - 01.2021
- Oversaw production to ensure safe practices.
- Completed production orders within strict deadlines.
- Check in and map down vehicles upon drop-off.
- Assist auto body technicians with all in-house labor.
- Assisted in creating repair orders
- Developed strong relationships with customers by providing personalized assistance and support.
- Established a connection with insurance companies throughout the repair process.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained a high level of professionalism when dealing with difficult customers.
- Distributed vehicle parts to technicians for replacement on in-shop vehicles.
- Provided customers with a full explanation of the cost breakdown for their estimates.
- Collaborated with insurance companies to ensure all paperwork was completed accurately.
- Utilized specialized software programs such as CCC One Estimating System or Mitchell Repair Estimating System
Automotive Porter
Santa Paula Chevrolet
Santa Paula, CA
11.2013 - 01.2017
- Responsible for keeping the dealership's lot clean and organized at all times.
- Drove vehicles to or from workshops or customer workplaces or homes.
- Adhered to safety protocols and guidelines to prevent damage to vehicles and personal injury.
- Applied waxes or masking materials to vehicles to preserve, protect or restore color or condition.
- Assisted in training new detailers on techniques and company procedures.
- Used steam cleaning equipment to remove dirt from engine and engine compartment.
- Ordered and restocked supplies to keep workplace operating smoothly.
- Assisted the service and sales department with various tasks.
- Checked vehicles prior to service and immediately afterward to identify damages.
- Vacuumed vehicle interiors to remove loose dirt and debris.
- Employed high-pressure wash systems for pre-cleaning and final rinse-off.
Education
GED -
Oxnard Adult School
Oxnard, CASkills
- Ability to work under pressure
- Ability to multitask
- Teamwork
- Adaptability
- Fast learner
- Communication
- Customer service
- Computer Skills
- Microsoft Office
- Creative thinking
- Automotive knowledge
- Security
- Various automotive programs
- Access control
- Report writing
- Surveillance
- Patrolling
- Lead generation
- Organizational skills
- Good work ethic
- Data analysis and reporting
- Operations support
Languages
- English
- Spanish
Timeline
Rental Service Coordinator
Quinn Company Cat Equipment
01.2023 - Current
Night Watchman
Outer Aisle Foods
12.2021 - 09.2023
Customer Service Coordinator
Ryder Transportation Services
11.2021 - 01.2023
Automotive Parts Coordinator
Caliber Collision
02.2021 - 10.2021
Customer Service Representative/Production Assistant
J&C Collision Center
02.2017 - 01.2021
Automotive Porter
Santa Paula Chevrolet
11.2013 - 01.2017
GED -
Oxnard Adult School
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