Summary
Overview
Work History
Education
Skills
Certification
Timeline

Jose Correia

553 Pine Grove Drive, Brockton,MA

Summary

Dynamic leader with a proven track record at the National Press of Cape Verde, enhancing team collaboration and boosting client satisfaction through exceptional communication and innovative problem-solving. Skilled in Adobe Creative Suite, I fostered a culture of continuous improvement, significantly increasing operational efficiency and employee engagement.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Director

National Press of Cape Verde
04.2016 - 12.2024
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Boosted operational efficiency by optimizing supply chain processes.
  • Improved team morale and productivity by implementing comprehensive professional development program.

Supervisor of Operations

National Press of Cape Verde
05.2013 - 03.2014
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
  • Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.

Technician

National Press of Cape Verde
09.2009 - 03.2013
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Designing and typesetting brochures, flyers, posters, catalogs, and other publications.
  • Assisting in the development of design concepts and providing technical advice on graphic materials.
  • - Operating graphic design equipment such as scanners, printers, and digital editing tools.
  • Maintaining current knowledge of graphic arts techniques and software.

Help Desk Support Specialist

TMN - Portugal
11.2007 - 06.2009
  • Achieved high first-contact resolution rates by utilizing strong technical knowledge and problem-solving skills.
  • providing technical support to users, ensuring smooth operation of educational software, and troubleshooting IT-related issues within the program.

Education

Design And Graphic Arts Technology - Digital Communications And Multimedia

Tomar Polytechnic Institute, Portugal
07.2007

Design and Graphic Arts Technology degree prepares students for careers in the graphic industry, covering areas like book publishing, magazines, journals, flyers, and digital media. This degree blends artistic creativity with technical expertise, focusing on graphic design, digital illustration, typography, print production, and web design.

Skills

    Technical Skills:

    - Adobe Creative Suite (Photoshop, Illustrator, InDesign) – Industry-standard software for design and publishing

    - Typography & Typesetting – Understanding fonts, spacing, and layout for readability and aesthetics

    - Print Production – Knowledge of color theory, paper types, and printing techniques

    Soft Skills

    - Attention to Detail – Ensuring precision in design elements and print quality

    - Communication & Collaboration – Working with clients, publishers, and marketing teams

    - Problem-Solving – Finding creative solutions to design challenges

Certification

- Multimedia and Web Technology by Centre for Development and Advanced computing - India, Chandigarh.


- Google IT Support Specialist, by coursera.


- Cybersecurity Essentiala by Cisco


- Generative AI Fundamentals by Databricks


- Santander Bootcamp in Cybersecurity

Timeline

Director - National Press of Cape Verde
04.2016 - 12.2024
Supervisor of Operations - National Press of Cape Verde
05.2013 - 03.2014
Technician - National Press of Cape Verde
09.2009 - 03.2013
Help Desk Support Specialist - TMN - Portugal
11.2007 - 06.2009
Tomar Polytechnic Institute - Design And Graphic Arts Technology, Digital Communications And Multimedia

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Jose Correia