Jose Cortes
Watauga,TX
Summary
Resourceful Manager with 20 years of experience offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Area Administrator
Far Out Hospitality
01.2022 - Current
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Maintained human resources information system and kept employee files up to date and accurate.
- Reviewed human resources paperwork for accuracy and completeness.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Conducted new employee onboarding and provided ongoing orientation training.
General Manager of Operations
Star Concessions
07.2018 - 08.2021
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Trained, coached and mentored staff to support
- Developed initial sales roadmaps and market strategies to promote successful product launches.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
Food and Beverage Manager
Abuelo's Restaurant
02.2015 - 07.2018
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Managed bar and wait staff and directed hiring program.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
Event Manager
SBE Hospitality
07.2011 - 12.2014
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Liaised with clients to determine exact event requirements.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Produced detailed proposals for events to document timelines, suppliers and budgets.
- Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
- Coordinated with sales and marketing teams to publicize and promote events.
- Negotiated with vendors to achieve most favorable terms.
- Searched and negotiated suitable venues per setup requirements and budget constraints.
- Utilized job-related software to create standard guidelines, calendars and budgets for each event.
- Maintained and built comprehensive database of industry contacts, vendors and venues.
- Trained and supervised event staff to complete tasks on time.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
Education
High School Diploma -
Irving High School
Irving, TX06.2005
Skills
- Document Creation
- Client Satisfaction
- Negotiation and Conflict Resolution
- Weekly Payroll
- Cost Analysis
- Scheduling and Coordinating
- Plan Projects
- Business Oversight
- Managing Operations and Efficiency
- Performance Tracking and Evaluations
- Fiscal Management
- Recordkeeping Accuracy
Certification
- Project Management Certification - Google Certificate
Languages
Spanish
Native or Bilingual
Timeline
Area Administrator
Far Out Hospitality
01.2022 - Current
General Manager of Operations
Star Concessions
07.2018 - 08.2021
Food and Beverage Manager
Abuelo's Restaurant
02.2015 - 07.2018
Event Manager
SBE Hospitality
07.2011 - 12.2014
High School Diploma -
Irving High School
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