Jose Crull
Independence,MO
Summary
Seasoned Independent Contractor with background in various fields such as construction, home improvements, and consulting. Possess strong project management skills and ability to complete tasks within budget and on time. A strong sense for customer service and sales. Known for innovative problem-solving style and ability to adapt to different work environments. Have consistently delivered high-quality results, improving overall efficiency in previous roles.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Independent Contractor
award winning tile
Lee's Summit, MO
01.2023 - Current
- Cut tiles and marble to project specifications by using power wet saws and tile cutters.
- Produced high-quality work with power and hand tools and accurate calculations of distances and surface areas.
- Completed carpentry work and installed crown molding and wood flooring to meet customer preferences.
- Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.
- Worked effectively in team environments to make the workplace more productive.
- Lubricated, cleaned or repaired machinery or equipment.
Owner/Operator
Landscaping Company
Kansas City, MO
02.2020 - 10.2023
- Consulted with customers to assess needs and propose optimal solutions.
- Maintained updated knowledge through continuing education and advanced training.
- Operated a variety of machinery and tools safely and efficiently.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Bayhost/Server Shift Leader
TopGolf
Overland Park, KS
11.2018 - 06.2023
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Gaucho Chef & Customer Service
Fogo De Chão
Kansas City, MO
11.2017 - 01.2019
- Trained and managed kitchen personnel and supervised related culinary activity.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Would ensure guest satisfaction and participation in an exotic dining experience.
Restaurant Manager
Darden Restaurants, Olive Garden
Independence, MO
08.2010 - 09.2017
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Prepared for and executed new menu implementations.
- Skillfully interacted with external vendors to obtain best quality in pricing and product.
Education
High School Diploma -
Lees Summit North
Lees Summit, MO05.2011
GED -
Summit Technology Academy
Lee's Summit, MO05-2011
Skills
- Management Team-Building
- Business Leadership
- Department Oversight
- Hiring and Onboarding
- Microsoft Excel
- Microsoft Office
- Microsoft Outlook
- Integrity and Transparency
- Customer Service
- Effective Communicator and Public Speaker
- Plant Knowledge
- Landscaping Design Review
- Machine Safety Practices
- Heavy Lifting
- Hand and Power Tool Operation
- Tree Pruning and Removal
- Commercial Landscaping
- Responsible and Punctual
- Work Organization and Prioritization
- Customer Relationships
- Heavy Machinery Operation
- Landscape Architecture
- Team Leader
- Adaptable and Flexible
- Building Repair and Maintenance
- Quoting and estimating
- Client relationship building
- Contract terms implementation
- Customer retention strategies
Affiliations
- Soccer
- Church
- Kids sports
- Hunting/outdoors
Certification
- El papis 360 Landscaping LLC - Business Certificate
- Contractors Business Insurance
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Independent Contractor
award winning tile
01.2023 - Current
Owner/Operator
Landscaping Company
02.2020 - 10.2023
Bayhost/Server Shift Leader
TopGolf
11.2018 - 06.2023
Gaucho Chef & Customer Service
Fogo De Chão
11.2017 - 01.2019
Restaurant Manager
Darden Restaurants, Olive Garden
08.2010 - 09.2017
High School Diploma -
Lees Summit North
GED -
Summit Technology Academy
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