Jose Cruz
Knoxville,TN
Summary
Personable and dedicated customer service representative with experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Overview
24
24
years of professional experience
Work History
Service Writer
Parker Auto Sales/Green Light Auto
Knoxville, TN
09.2020 - Current
- Efficiently diagnosed and addressed automotive performance problems, initiating prompt repairs
- Increased cost efficiencies by developing relationships with local auto parts providers, leading to significant discounts on purchases.
- Ensured the accuracy of labor times and parts costs through the review of work orders with technicians.
- Oversaw inventory control, ensuring timely replenishment of shop supplies through efficient ordering processes.
- Maintained accurate records of warranty claims and promptly provided necessary documentation to manufacturers.
- Regularly created and submitted concise weekly reports to management, providing an overview of the hours logged by technicians and supporting accurate calculation of their bonuses.
Floor Installer
Self Employed Services
Knoxville, TN
08.2017 - 08.2020
- Completed timely and professional installation of ceramic, laminate, and hardwood floors along with necessary underlayment.
Office Manager
C&J Transport Inc
Lakeland, FL
06.2013 - 11.2016
- Developed optimal routes for drivers.
- Managed general bookkeeping duties, which involved reconciling bank statements and generating journal entries.
- Maintained well-organized filing system for records, correspondence, and other documents to facilitate efficient workflow.
- Reviewed contracts for accuracy prior to signing on behalf of the company.
- Played a key role in the recruitment process and facilitated smooth onboarding and training for new hires.
- Demonstrated strong leadership by overseeing staff, managing schedules, and assigning responsibilities.
- Ensured efficient handling of all forms of communication by promptly addressing phone calls, emails, mail and coordinating courier services.
- Successfully managed maintenance scheduling for various equipment and trailers
- Processed payroll accurately and ensured timely payment to all employees.
- Monitored invoices and payments with great attention to detail, safeguarding the accuracy of accounts receivable and payable data.
- Maintained accurate records of driver's health certifications
Insurance Agent
Freeway Insurance
Lakeland , FL
06.2009 - 05.2013
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Provided customers with information regarding plan features, pricing, and availability.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Maintained accurate records of all insurance transactions using computer software systems.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Analyzed claims data to determine potential areas of improvement for policyholders' protection.
- Generated reports detailing sales activities, client interactions, and progress towards goals.
- Scheduled meetings with prospective clients to discuss available products and services.
- Negotiated contracts between insurers and insured parties in order to obtain favorable terms for both sides.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Achieved repeat business and referrals through personalized services.
- Contacted underwriters and submitted forms to obtain binder coverage.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
Shipping Supervisor
Advance Auto Parts Distribution Center
Lakeland , FL
11.2005 - 06.2009
- Maintained records of all outgoing shipments, ensuring that they were accurate and complete.
- Supervised shipping personnel to ensure efficient and accurate completion of tasks.
- Created monthly reports on shipping activities for management review.
- Ensured safety protocols were followed when loading and unloading trucks or containers.
- Developed inventory control systems to track incoming and outgoing shipments.
- Performed regular inspections of warehouse areas to identify potential hazards or issues requiring corrective action.
- Provided training to new employees on proper operation of packing equipment and safety protocols.
- Assisted in developing strategies for improving efficiency within the shipping department.
- Implemented quality assurance processes for verifying accuracy of shipments prior to departure.
- Oversaw daily operations within the shipping department including assigning tasks, setting deadlines, resolving conflicts.
- Reviewed invoices from third party providers before submitting payments.
- Tracked and reconciled warehouse inventory, slashing unchecked supply errors.
- Monitored workers and reviewed completed work for proper performance.
- Informed upper management or department heads of items loaded or problems encountered.
- Prepared and led staff training and instruction.
- Completed or assisted with difficult or skilled tasks.
Shipping and Receiving Supervisor
Rooms To Go Distribution Center
Lakeland , FL
02.2001 - 11.2005
- Ensured that all incoming and outgoing shipments were properly documented and tracked.
- Supervised the daily activities of warehouse staff including assigning tasks and monitoring performance.
- Prepared detailed reports on inventory control activities such as delivery times, transportation costs, damage claims.
- Conducted regular inspections of loading docks to ensure compliance with safety regulations.
- Maintained records of all materials received or shipped from the warehouse.
- Troubleshot any discrepancies between orders placed and items received from vendors or customers.
- Initiated measures to reduce errors in packing and shipping process for improved accuracy rate.
- Resolved customer complaints related to shipping delays or damaged items in a timely manner.
- Assigned tasks to workers based on their skillset and availability.
- Worked closely with carriers and freight forwarders to arrange logistics services and negotiate favorable rates.
- Performed weekly cycle counts and physical inventories according to established guidelines.
- Organized training for production staff to achieve performance objectives with quality instruction.
- Balanced quality, productivity, cost, safety and morale to boost performance in production.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
Education
Associate of Science - Airframe & Power Plant
National Aviation School
Clearwater, FL05-2004
Skills
- Customer service expertise
- Strong Organization
- Warranty processing
- Fluent in Spanish
- Work order processing
Timeline
Service Writer
Parker Auto Sales/Green Light Auto
09.2020 - Current
Floor Installer
Self Employed Services
08.2017 - 08.2020
Office Manager
C&J Transport Inc
06.2013 - 11.2016
Insurance Agent
Freeway Insurance
06.2009 - 05.2013
Shipping Supervisor
Advance Auto Parts Distribution Center
11.2005 - 06.2009
Shipping and Receiving Supervisor
Rooms To Go Distribution Center
02.2001 - 11.2005
Associate of Science - Airframe & Power Plant
National Aviation School
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