Jose Cruz
Las Vegas
Summary
Seasoned professional with a proven track record in security and customer service, notably at Mirage/Hard Rock Casino. Excelled in emergency response and conflict de-escalation, enhancing safety and guest satisfaction. Skilled in bilingual communication and First Aid/CPR, demonstrating the ability to address diverse needs while fostering positive relationships and ensuring client safety and comfort.
Overview
18
18
years of professional experience
Work History
Security Officer
Mirage /Hard Rock Casino
08.2021 - 08.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Service Valet
Infinity of Las Vegas
11.2016 - 08.2021
- Demonstrated professionalism and excellent customer service, resulting in repeat business from satisfied clients.
- Exemplified exceptional driving skills under various weather conditions while safely maneuvering guest vehicles within tight spaces or heavy traffic areas as necessary.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Located and retrieved vehicles quickly to minimize customer wait times.
Limousine Driver
Excecutive Limousines
11.2006 - 11.2016
- Demonstrated professionalism while interacting with event planners, hotel concierges, security personnel, and other essential contacts to coordinate smooth transportation experiences for clients.
- Stowed passenger items with care and concern to avoid damage or displeasure with handling.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Ensured client punctuality by effectively managing schedule and adjusting routes as needed to avoid traffic delays.
- Built strong professional relationships with clients through attentive listening, excellent rapport-building skills, and genuine empathy for their needs.
- Assisted passengers with luggage handling and ensured they were comfortably settled into the limousine before commencing each journey.
- Delivered passengers to destinations safely and on time.
Education
High School Diploma -
Central High School
St, Croix US Virgin Islands05-1991
Skills
- General security
- Emergency response
- Conflict de-escalation
- Crime prevention
- First Aid training /CPR
- Bilingual
- Firearms Knowledge
Timeline
Security Officer
Mirage /Hard Rock Casino
08.2021 - 08.2024
Service Valet
Infinity of Las Vegas
11.2016 - 08.2021
Limousine Driver
Excecutive Limousines
11.2006 - 11.2016
High School Diploma -
Central High School
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