Jose Cruz
Waukegan,IL
Summary
Dynamic leader with proven expertise in operations and product management, honed at notable companies. Excelled in enhancing team performance and customer satisfaction through effective conflict resolution and safety procedure implementation. Skilled in documentation and reporting, alongside fostering robust team collaboration. Achieved significant improvements in efficiency and safety, demonstrating a blend of strategic oversight and interpersonal acumen. Directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations with analytical approach to business planning and day-to-day problem-solving partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Equipped with strong problem-solving abilities, willingness to learn. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager
Arby’s
08.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Launched quality assurance practices for each phase of development
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Crew Member
Wendy's
01.2023 - 08.2023
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Assisted other team members to achieve goals.
- Stocked shelves to organize aisles in assigned department.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Prepared products following restaurant, health, and safety standards and procedures.
- Worked front counter, drive-thru and other areas.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Prepared salads, soups and sandwiches for customers.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Completed milkshakes and ice cream desserts for customers.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Documented customer orders and conveyed special requests to kitchen staff.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Replenished serving stations with fresh food and cleaned up spills.
- Brewed coffee and tea and changed out drink station syrups.
- Kept kitchen, counter and dining areas cleaned and sanitized.
General Labor
Handi-Foil
06.2018 - 01.2023
- Collaborated with cross-functional teams to deliver successful product implementations.
- Collaborated with instructors to develop engaging lesson plans.
- Performed general housekeeping and cleaning tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Notified supervisors of defective equipment or material.
- Assisted team members with tasks that require group effort.
- Performed quality checks on products and materials to identify any defects.
- Operated forklifts and boom lifts to complete various tasks.
- Used variety of hand and power tools to complete tasks.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Inspected tools and equipment to maintain safety and efficiency.
- Followed instructions and safety protocols while operating machinery and equipment.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Cleaned and maintained tools, equipment and worksites.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Maneuvered forklift safely in congested and confined areas using Skill and Technique.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Communicated with floor managers to determine merchandise placement.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- Weighed materials or products to record weight or other production data on tags or labels.
- Moved levers or controls to operate forklifts, lifting beams with swivel-hooks and hoists to transport and load materials.
- Prevented waste when transferring materials between transport containers and processing equipment.
- Generated production data to complete necessary paperwork by accurately measuring and weighing materials.
- Operated or tended automatic stacking, loading and packaging machines.
- Counted supplies in stock room and posted totals to inventory records using RF scanner.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Complied with company and OSHA safety rules and regulations.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Suggested specific ideas for process, productivity and safety improvements.
- Quickly shut down equipment in emergency situations following protocols.
- Monitored compliance with plant procedures, safety, and sanitation protocols as well as government regulation.
- Analyzed and inspected operating units such as towers, storage tanks and other units to check operation and improve efficiency.
General Labor
Ohio Medical
12.2017 - 06.2018
- Collaborated with cross-functional teams to deliver successful product implementations.
- Collaborated with technical and supervisory personnel to report or resolve conditions affecting safety, efficiency and product quality.
- Collaborated with instructors to develop engaging lesson plans.
- Collaborated with architects, engineers and general contractors on drawing reviews.
- Collaborated with vendor support personnel.
- Maintained laboratory with equipment, tools and supplies to meet course needs.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Transported material, samples and documents to laboratory for testing and analysis.
- Collaborated with other departments and contractors to access all necessary information and expertise to create comprehensive finish product.
- Collaborated with sales team to identify and fulfill customer needs.
- Collaborated to deliver competitive customer-focused solutions.
- Collaborated with associates and developed relationships with different departments.
- Collected laboratory samples and performed testing in accordance with established policies, procedures and regulations.
- Collaborated with CEO, SALES DEPARTMENT and managers to obtain missing information.
- Operated and performed preventative maintenance on laboratory equipment and instruments.
- Operated various hand and power tools to complete general tasks.
- Collaborated with cross-functional teams to develop and implement process changes.
- Interacted with employers regarding health quality, questions and concerns, education on quality protocol and general procedures.
- Reduced care costs without sacrificing quality through service coordination and multidisciplinary collaboration.
- Completed cycle counts and full inventory audits.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Restocked inventory and coordinated supply needs.
- Received, counted and inspected inventory for delivery.
- Managed workshop space and art supply inventory.
- Maintained proper inventory levels.
General Labor / Team Lead
Visual Pak
08.2006 - 12.2017
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Frequently inspected production area to verify proper equipment operation.
- Conducted regular reviews of operations and identified areas for improvement.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Observed packing operations to verify conformance to specifications.
- Generated reports detailing findings and recommendations.
- Developed effective improvement plans in alignment with goals and specifications.
- Created and managed project plans and timelines..
- Verifying before and after all finished goods with Bill of rights. Ensuring all raw and finished goods are as customers satisfaction.
Education
N/A -
Waukegan Ninth Grade Center
Waukegan, ILSkills
- Documentation and reporting
- Risk management
- Emergency response
- Operations and product management
- Partnership and staff development management
- Project planning
- Conflict and safety procedure resolution
- Client and production line teamwork collaboration
- General labor manufacturing practice
Certification
Parenting skills
Languages
English
Native or Bilingual
Spanish
Full Professional
Sign language
Elementary
Timeline
Manager
Arby’s
08.2023 - Current
Crew Member
Wendy's
01.2023 - 08.2023
General Labor
Handi-Foil
06.2018 - 01.2023
General Labor
Ohio Medical
12.2017 - 06.2018
General Labor / Team Lead
Visual Pak
08.2006 - 12.2017
N/A -
Waukegan Ninth Grade Center
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