Jose Cruz
Addison,United States
Summary
Dynamic Communications Specialist with a proven track record at Harrington Home Painting, excelling in document translation and customer service. Adept at strategic planning and quality control, I effectively managed workflows and enhanced team collaboration, ensuring high standards and client satisfaction. Recognized for attention to detail and strong decision-making skills.
Overview
7
7
years of professional experience
Work History
Warehouse Associate
Randstad/Rochester
Coppell, TX
09.2023 - 12.2024
- Followed established guidelines for picking orders accurately.
- Received and tracked incoming inventory shipments.
- Assisted in packaging and labeling of products for shipment.
- Trained new employees on proper use of test equipment and inspection techniques.
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Trained newly hired employees by explaining company procedures, job duties and performance expectations.
- Participated actively in team meetings and training sessions as required.
- Provided support to other departments within the organization as needed.
Customer Service Representative
Toyota Music Factory
Irving , Tx
11.2021 - 01.2023
- Responded promptly to inquiries from customers regarding their upcoming events at the venue.
- Provided onsite support during events by troubleshooting any issues that may arise.
- Collaborated with other departments within the organization to ensure smooth operations of events held at the venue.
- Monitored patrons entering and exiting the venue to ensure safety compliance with maximum occupancy limits.
- Assisted in resolving customer complaints or conflicts as needed.
- Kept work area clean and organized throughout shift hours.
Warehouse Associate
Prologistix Staffing/ Herbalife
Irving , TX
02.2021 - 01.2022
- Assisted in developing and implementing quality control systems to ensure customer satisfaction.
- Inspected and tested products to ensure compliance with quality standards.
- Managed daily workflow of QC staff including assigning tasks, monitoring progress, providing feedback as needed.
- Collaborated with production team to develop strategies for improving product quality.
- Completed paperwork related to order picking tasks accurately and promptly.
- Collaborated with team members to meet daily picking targets and deadlines.
Communications Specialist
Harrington Home Painting
Plano , TX
06.2018 - 02.2021
- Translated documents from English to Spanish and vice versa for various clients.
- Collected deposits and payments.
- Performed administrative tasks, such as filling out paperwork and updating databases.
- Answered customer inquiries and provided accurate information regarding products and services.
- In charge of buying and replenishing materials on an ongoing basis.
- Provided administrative support to the communications team by scheduling meetings and coordinating travel arrangements.
Education
High School Diploma -
Early College High School
Farmers Branch, TX06-2017
Skills
- Decision-making
- Verbal and written communication
- Team management
- Time management
- Team collaboration
- Strategic planning
- Quality control
- Document translation
- Customer service
- Attention to detail
Languages
English
Professional
Spanish
Professional
Timeline
Warehouse Associate
Randstad/Rochester
09.2023 - 12.2024
Customer Service Representative
Toyota Music Factory
11.2021 - 01.2023
Warehouse Associate
Prologistix Staffing/ Herbalife
02.2021 - 01.2022
Communications Specialist
Harrington Home Painting
06.2018 - 02.2021
High School Diploma -
Early College High School
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