Jose Cruz Rodriguez
The Bronx,NY
Summary
Experienced driver specializing in customer service, time management, and safety compliance. Proven track record in package delivery and patient transportation, ensuring positive interactions and safe transit. Expertise in route optimization and effective communication, contributing to enhanced operational efficiency and customer satisfaction.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Driver
Self-employeed
Brooklyn, New York
04.2022 - Current
- Resolved customer issues through knowledgeable and friendly service, enhancing satisfaction levels.
- Organized and prioritized tasks to achieve service goals efficiently.
- Identified customer needs promptly to deliver effective solutions.
- Provided exemplary face-to-face and phone support to customers.
- Collaborated with cross-functional teams to meet organizational objectives.
- Engaged customers using strong interpersonal skills to foster positive interactions.
- Maintained current knowledge through ongoing education and advanced training.
- Ensured safe transportation for patients to medical appointments while complying with traffic laws.
Package Delivery Driver
LaserShip
Brooklyn, New York
01.2017 - 03.2022
- Monitored traffic conditions to adjust routes for optimal efficiency.
- Delivered packages while strictly adhering to safety regulations and traffic laws.
- Logged delivery times in the system to document proof of delivery.
- Carried heavy items from vehicle to designated locations safely.
- Drove delivery vehicles, ensuring timely transport of orders.
- Coordinated with dispatch personnel for daily routing instructions.
- Executed regular vehicle maintenance checks to ensure reliability and safety.
- Supported documentation efforts to enhance accountability in deliveries.
Education
High School Diploma -
Nuestra Señora Del Carmen
Dominican Republic07-2008
Skills
- Vehicle inspection and maintenance
- Route optimization and management
- Package delivery and pickup
- Traffic regulations compliance
- Customer service excellence
- Time management skills
- Dispatch coordination and logistics
- Collaborative teamwork dynamics
- Safety compliance standards
- Effective communication skills
- Defensive driving techniques
- Punctuality and reliability
- Bilingual fluency in English and Spanish
- Delivery documentation and route logs
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
TLC license TAXY
Timeline
Driver
Self-employeed
04.2022 - Current
Package Delivery Driver
LaserShip
01.2017 - 03.2022
High School Diploma -
Nuestra Señora Del Carmen