JOSE CUJI
Miami,USA
Summary
Account Manager with 4+ years of experience driving renewals, expansion, and retention in SaaS and MSP environments. Proven at managing complex portfolios, leading executive-level QBRs, and negotiating pricing and contracts to protect margin and reduce churn. Experienced across 40+ SaaS solutions with a consultative, data-driven sales approach.
Overview
8
8
years of professional experience
Work History
ACCOUNT MANAGER
KASEYA
11.2022 - Current
- Own renewals and expansion across an MSP portfolio, driving on-time renewals, upsells, and win-backs through QBRs and executive alignment
- Forecast renewals and pipeline weekly to improve visibility, reduce churn risk, and support accurate revenue planning
- Lead pricing, contract, and license right-sizing negotiations to protect margin while aligning to partner budgets
- Orchestrate cross-functional teams (TAM, Support, Professional Services, Billing) to remove blockers ahead of renewal cycles
- Demonstrate and position 40+ Kaseya / IT Complete modules to support multi-product adoption and account growth
- Build strong executive and technical relationships through proactive communication and problem-solving
IT RECRUITMENT CONSULTANT
INTEREX GROUP
04.2023 - 11.2024
- Managed a full 360 recruitment desk, owning both client and candidate relationships from sourcing through placement
- Negotiated compensation packages between employers and candidates to ensure successful outcomes for both parties
- Analyzed hiring and market trends to advise clients on competitive talent strategies
- Promoted from Associate Consultant within six months due to performance
- Earned company incentive recognition (Lunch Club and Breakfast Club) through consistent performance
PERSONAL TRAINER
LIFETIME ATHLETICS
02.2018 - 11.2023
- Built and maintained a recurring client base generating $10–12K in monthly revenue
- Sold personalized training packages and supplementary services through consultative selling
- Managed client relationships, scheduling, and follow-ups using CRM tools
Education
Associate of Arts - Liberal Arts
Suffolk Community College
Brentwood06.2015
Skills
- SaaS Renewals & Expansion
- MSP & IT Services Sales
- QBRs & Executive Alignment
- Contract & Pricing Negotiation
- Churn Reduction & Retention Strategy
- Multi-Product Portfolio Management
- Pipeline Forecasting & Revenue Reporting
- Salesforce CRM
- Cross-Functional Account Leadership
Timeline
IT RECRUITMENT CONSULTANT
INTEREX GROUP
04.2023 - 11.2024
ACCOUNT MANAGER
KASEYA
11.2022 - Current
PERSONAL TRAINER
LIFETIME ATHLETICS
02.2018 - 11.2023
Associate of Arts - Liberal Arts
Suffolk Community College