Jose C Zaragoza Jr
Gainesville,GA
Summary
Customer-focused professional with nearly a decade of experience handling accurate data entry and record updates in customer-facing roles. Comfortable working directly with customers while documenting interactions and confirming account details to ensure records are complete and correct. Experienced in both field and office settings, with a strong focus on professionalism, accuracy, and clear communication. Bilingual in English and Spanish, known for building trust, solving problems, and keeping reliable, well-organized records.
Overview
9
9
years of professional experience
Work History
IT Specialist
Southeastern Technical
Buford, GA
03.2022 - Current
- Developed and implemented effective troubleshooting protocols to resolve technical issues swiftly.
- Provided user support, enhancing productivity through effective software training sessions.
- Streamlined system updates and maintenance schedules to improve operational efficiency.
- Entered, updated, and maintained detailed records using ticketing systems, Excel spreadsheets, and cloud-based tools (Google Drive).
- Documented IT processes, procedures, and daily work activities with a high level of accuracy and attention to detail.
- Reviewed and verified information for completeness and correctness before submission or storage.
- Data validation and quality control (checking for errors, duplicates, missing info).
- Organizing and categorizing digital records.
- Following standardized procedures and documentation guidelines.
- Handling sensitive or confidential information.
- Meeting deadlines and maintaining consistent productivity.
- Communicating updates through written documentation.
- Track and enter detailed records of client travel, time spent on-site, vehicle mileage, and company expenses, maintaining accurate documentation in spreadsheets and internal systems.
Corporate Customer Service Representative
T-Mobile
Buford, GA
11.2024 - Current
- Enter and update customer information accurately while assisting customers in real time.
- Verified personal, billing, and account data to ensure records were complete and error-free.
- Documented customer interactions, requests, and resolutions in internal systems.
- Translated customer information between Spanish and English to ensure accurate data entry.
- Corrected data discrepancies identified during customer interactions.
- Maintained detailed and organized electronic records for future reference.
- Followed standardized data entry and documentation procedures.
- Protected sensitive customer information in compliance with privacy policies.
- Managed high volumes of customer records while meeting accuracy and productivity standards.
Assistant Manager, Corporate Sales
T-Mobile
Marietta, GA
01.2019 - 11.2024
- Conflict resolution: Dealing with grievances, appeals, and disputes.
- Provide guidance on HR policies and procedures.
- Ensuring compliance with employment laws.
- Policy interpretation: Creating or advising on policies around employee issues.
- Prepare and delivering summary reports and recommendations.
- Interact with all levels of leadership regarding legal compliance, discipline, terminations, and negotiated separations.
- Travel to different store to meet with retail store managers to ensure compliance of policies and procedures.
- Run reports on store’s inventory, planograms, and perform store audits.
- Entered, updated, and maintained customer account information across multiple internal systems.
- Verified customer data for accuracy, completeness, and compliance with company policies.
- Processed contracts, device activations, upgrades, and service changes with precise data entry.
Internal Auditor
XPO Logistics
Gainesville, GA
11.2016 - 12.2018
- Reviewed, verified, and entered large volumes of logistics data to ensure accuracy, completeness, and compliance with company standards.
- Audited shipment and operational records, identifying discrepancies and correcting data to maintain accurate and reliable databases.
- Performed detailed data validation across multiple systems to ensure consistency and data integrity.
- Maintained organized records and documentation while meeting strict accuracy requirements and deadlines.
- Organized and standardized data to meet company reporting and compliance requirements.
- Collect data, created employee profiles, organized files.
- Maintained confidential and sensitive information in accordance with company policies.
- Followed strict data entry procedures, deadlines, and quality control standards.
Education
Business Management - Business Administration And Management
University of Phoenix
Arizona City, AZ01.2020
High School Diploma -
Gainesville High School
Gainesville, GA01.2014
Skills
- Bilingual Spanish-English
- Paperwork processing
- Sales expertise
- Coordination
- Business development
- Proficient in Microsoft
- Leadership skills
- Organizational skills
- Google Admin
- Communication skills
- Adaptability
- Coaching skills
- Conflict Resolution
- Confident speaker
- Exhibits Honesty and Integrity
- Fair and Ethical
- Problem solving
- Embraces change / improvement
- Superior Customer Service skills
- Time management
- Multitasking and organization
- Critical thinking
- Adaptability and flexibility
- Computer proficiency
- Data entry
- Technical troubleshooting
- Client relations
Languages
Spanish
Timeline
Corporate Customer Service Representative
T-Mobile
11.2024 - Current
IT Specialist
Southeastern Technical
03.2022 - Current
Assistant Manager, Corporate Sales
T-Mobile
01.2019 - 11.2024
Internal Auditor
XPO Logistics
11.2016 - 12.2018
Business Management - Business Administration And Management
University of Phoenix
High School Diploma -
Gainesville High School