Jose Daniel Salinas
Summary
Customer service professional known for reliability, adaptability, and unwavering commitment to team success. Demonstrated strong communication and problem-solving skills in high-pressure environments. Aiming to exceed performance goals in a new industry.
Overview
13
13
years of professional experience
Work History
Business Consultant
Self-Employed
01.2020 - Current
- Develop business strategies by conducting comprehensive market research and competitor analysis.
- Establish strong client relationships through excellent communication and negotiation skills to secure long-term contracts.
Senior Operator
AppFolio
05.2022 - 01.2023
- Responded to team inquiries in less than 5 minutes and provided additional context to prompt 'in the moment' training.
- Led group training sessions for new operators, conducted shadow sessions, and gave input regarding stages of development and readiness for self-sufficiency.
Maintenance Operator
AppFolio
05.2021 - 05.2022
- Simultaneously assessed issues with up to 10 customers via live chat and responded within a 2-minute limit.
- Verified accuracy and dispatched work orders to appropriate point of contact based on urgency.
General Manager
JCK Batch Plant LLC
01.2018 - 04.2020
- Onboarded 98 credit accounts which led to $23M of revenue in 2 years.
- Implemented a new dispatch software and led trainings, which supported a 55% increase of revenue in the 2nd year of operation.
Assistant Manager
Sherwin-Williams
07.2017 - 12.2017
- Supported Store Manager in all key aspects of store operations, including customer service, marketing, training, inventory, and safety.
- Acted as principal individual for sales lead generation and made at least 40 calls per week.
Project Manager
Salinas Investments Inc.
01.2017 - 12.2017
- Planned, designed, and scheduled phases for large projects.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
General Manager
LS Painting Inc.
01.2012 - 12.2016
- Increased accounts by 50% and enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed pricing models for 15 residential communities and managed weekly quotes and invoices.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Education
Bachelor of Science - Business Administration
The University of Texas at Dallas
12.2011
Skills
- Customer relationship management
- Bilingual verbal & written communication
- Product Knowledge
- Conflict resolution
- Time management
- Cultural awareness
Timeline
Senior Operator
AppFolio
05.2022 - 01.2023
Maintenance Operator
AppFolio
05.2021 - 05.2022
Business Consultant
Self-Employed
01.2020 - Current
General Manager
JCK Batch Plant LLC
01.2018 - 04.2020
Assistant Manager
Sherwin-Williams
07.2017 - 12.2017
Project Manager
Salinas Investments Inc.
01.2017 - 12.2017
General Manager
LS Painting Inc.
01.2012 - 12.2016
Bachelor of Science - Business Administration
The University of Texas at Dallas