Jose De Anda

• Applied comprehensive knowledge of insurance contracts, endorsements, state laws, regulations, customer philosophy, automotive repair, total loss handling methods, and parts to settle claims within approved limits.
• Recognized and appropriately handled salvage issues, customer disputes, and NICB indicators.
• Obtained and requested motor vehicle, Carfax, and Accurint reports to support claim evaluations.
• Created, reviewed, and updated vehicle evaluations to determine actual cash value for 1st and 3rd party customers, bringing claims to resolution.
• Delivered a remarkable customer experience by assisting and handling claims involving property total losses.
• Applied claims settlement procedures to process claims, initiate claim payments, and close files as assigned by Management, Claim Specialists, and/or electronic assignments.
• Assisted claim specialists with internal collaboration and interfacing with external vendors, securing releases, and other duties on property claims.
• Utilized various electronic resources for efficient claim handling.
• Followed established procedures to review, handle, and settle routine property and/or material damage claims.
• Assisted claim specialists in recognizing and properly handling salvage issues.
• Communicated claim information with team members, business partners, and external customers through telephone, written correspondence, in-person meetings, or other electronic media.
• Recognized and referred total loss claims beyond the scope of authority.
• Arranged rental car and towing services for customers.
  Reviewed written or computerized estimates in loss settlements.
• Informed agents as needed during the claims process.
  Organized and processed assigned work and large volumes of claims using appropriate procedures.
  Researched, resolved, and settled tasks within approved limits and/or as directed.
• Recognized potential NICB indicators and took appropriate action.
• Explained policy terms to customers as appropriate.
• Opened applicable causes of loss and completed claim re-assignments to the appropriate Auto segment.
• Managed the email queue for claim specialists to ensure timely processing.

• Negotiated total loss claim settlements.
• Assisted adjusters in adapting to changes in responsibilities and corporate culture.
• Investigated and analyzed auto claims.
• Coordinated with local body shops to assign repairs and secured rental vehicles for customers during the restoration process.
• Identified suspicious claims and escalated issues to the Special Investigations Unit for further analysis.
  Appraised vehicle actual cash value.
• Managed a consistently heavy claims workload through exemplary organizational, time management, and collaboration skills.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Directed claims negotiations within allowable limits and supported successful litigations for advanced issues.
• Conducted thorough collision investigations to identify and classify damages for customer claims.
  Evaluated original investigation reports and documents to resolve secondary concerns.
• Identified insurance coverage limitations through thorough examinations of claims documentation and related records.
• Analyzed information gathered by appraisers and reported findings and recommendations.
  Approved payment of claims within specified monetary limits.
• Corresponded with witnesses, claimants, specialists, and agents to compile incident information.
  Calculated total loss payments.

• Processed a high volume of low-complexity claims calls, ensuring efficient and accurate handling.
• Conducted thorough liability investigations to resolve property damage issues.
• Explained and applied applicable coverages on policies to customers.
• Managed both inbound and outbound calls within a fast-paced call center environment.
• Supported customers through personalized, caring, and straightforward interactions.
• Proactively investigated claims to ensure timely and accurate resolution.
• Applied policy coverage accurately and effectively.
• Maintained detailed and accurate documentation of claim files.

Job Duties:

• Captured new auto and fire loss reports to initiate claims, ensuring accurate and efficient processing.
• Set proper customer expectations regarding the claims process, repair options, and explained and arranged loss mitigation options.
• Worked collaboratively in a team environment to handle a high volume of claims and telephone calls.
• Utilized State Farm claims systems and other technologies to perform job duties effectively.
• Maintained direct contact with current and potential customers, contributing to the success of State Farm through excellent customer service.
• Received claims in the new Initial Loss Reporting (ILR) area and ensured prompt routing to other claim handling teams.
• Supported the mission and values of State Farm by providing "Good Neighbor" service throughout the claim handling process.
• Communicated with customers and associates via telephone, mobile app, click-to-chat, and internet reporting.
• Gathered and documented loss information accurately to facilitate the claims process.

• Efficiently processed customer online orders, ensuring timely and accurate transportation to the delivery platform while adhering to company standards for safety, security, productivity, and daily deadlines.
• Collected order notes to accurately fulfill deliveries.
• Retrieved ordered items from storage shelves or rooms using barcodes, serial numbers, and other identifiers.
• Securely shrink-wrapped items before packaging them in envelopes or boxes.
• Operated handling equipment in compliance with industrial safety regulations.
• Loaded delivery vehicles with prepared orders.
• Updated stock inventory after each item retrieval to maintain accurate records.
• Managed stock control, including item replenishment and storage.
• Performed general warehouse duties as required to support overall operations.