Jose De La O Jr
San Antonio,TX
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Friendly and efficient Lead devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding service standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
5
5
years of professional experience
Work History
Youth Leader
Learning Tree
San Antonio, TX
08.2023 - Current
- Developed and implemented engaging activities for youth to build social, emotional, and physical skills.
- Created a safe environment for youth to express themselves freely without fear of judgement or ridicule.
- Monitored progress of individual students by tracking attendance records and academic performance.
- Maintained an up-to-date database of student information including contact details and educational background.
- Supported the implementation of after school programs focused on promoting enrichment activities for youth.
- Organized field trips to support the development of life skills such as communication, teamwork, problem solving and leadership.
In-Home Caretaker
Best Care Home Health
San Antonio, TX
01.2021 - Current
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Provided compassionate care for patients with disabilities and developmental challenges.
- Removed waste paper and other trash from premises to designated disposal area.
Retail Food Service
H Tea O
San Antonio, TX
09.2021 - 06.2023
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Operated cash register to process cash, check and credit card transactions.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Performed variety of duties related to food service.
- Maintained order and cleanliness of work areas to conform with health codes.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Shift Leader
Domino's Pizza
San Antonio, TX
05.2019 - 06.2020
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Delegated tasks to employees and monitored activities and task completion.
- Checked orders for quality and completeness.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Education
High School Diploma -
William J Brennan H.S.
San Antonio, TX06.2018
Skills
- PPE Compliance
- Organizing and Preparing Meetings
- Customer Service
- Valid Driver's License
- Self-Directed
- Information Confidentiality
- Teamwork and Collaboration
- Verbal and Written Communication
- Expense Management
- Product Knowledge
- Upselling and Cross-Selling
- Excellent Communication
- Clean Driving Record
- Attendance Records
- Small Group Facilitation
- Academic Support
Timeline
Youth Leader
Learning Tree
08.2023 - Current
Retail Food Service
H Tea O
09.2021 - 06.2023
In-Home Caretaker
Best Care Home Health
01.2021 - Current
Shift Leader
Domino's Pizza
05.2019 - 06.2020
High School Diploma -
William J Brennan H.S.
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