Jose Delvalle
White Plains,NY
Summary
Flexible, results-oriented Manager offering focused leadership and food service operations knowledge to drive profitability. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
Leval Hospitality
06.2021 - 03.2024
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Mentored junior staff members, resulting in a more cohesive team and increased overall performance.
- Increased client base by implementing effective marketing strategies and fostering long-term relationships.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Restaurant General Manager
Sabrosito Restaurant
06.2018 - 03.2024
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
Education
Associate of Arts - Business Administration And Management
Felician University
Lodi, NJ05.2014
High School Diploma -
Saleciano Leon XIII
Bogota - Colombia 11.1992
Skills
- Operations Management
- Customer Engagement
- Facility Maintenance
- Food Preparation
- Sanitation Standards
- Menu development
- Social Media Marketing
- Staff Management
- Organization and prioritization
- Food Safety
- Cost Control
Certification
ServSafe Food Protection Manager Certification
Date Of Expiration: 3-14-2029
ServSafe Allergens Certification
Date Of Expiration: 4-5-2027
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Restaurant General Manager
Leval Hospitality
06.2021 - 03.2024
Restaurant General Manager
Sabrosito Restaurant
06.2018 - 03.2024
Associate of Arts - Business Administration And Management
Felician University
High School Diploma -
Saleciano Leon XIII