Jose Diaz
Chicago,IL
Summary
Motivated Service Operations Director knowledgeable about mechanical service needs. Expert in operating vehicles, purchasing parts and satisfying customers. Driven to maintain reputation of excellence by keeping service operations cost-effective, speedy and high-quality.
Overview
14
14
years of professional experience
Work History
Service and Parts Director
Berman Chrysler Dodge Jeep Ram
Oak Lawn, IL
12.2023 - Current
- Promote The sales of appropriate service,parts and accessories by thoroughly understanding the product and associated service requirements
- Check on progress of service to vehicles throughout the day
- Coordinate automotive repair and maintenance service to obtain maximum utilization of technicians,automotive equipment and parts resources to prevent operational delays in other departments.
- Train service members in the skills necessary in performance of their duties
- Maintain daily sales and productions records.
- review and evaluate the sales performance of service members
- Maintain the proper repair order flow for maximum productivity
- dispatch proper work require to the correct skill technicians
- Monitor and control all warranty activity and assure compliance with warranty policies and procedures.
- Hiring Manager for all positions in the service and parts department
- Reviewed technician time cards on a weekly basis for accuracy and efficiency.
- Performed regular inspections of shop facilities to maintain cleanliness standards.
Service Manager
Napleton Chrysler Jeep Dodge Ram
Arlington Heights, IL
11.2022 - 12.2023
- Prioritized and delegated daily work tasks to meet anticipated project goals. Motivated, led and supported 30 employees to maintain low turnover.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Pitched in to complete various duties during peak periods or employee absences.
- Forecasted department goals and objectives and enforced deadlines to encourage task progression.
- Monitored service performance metrics to identify areas of improvement.
- Trained new employees on the use of customer relationship management software systems.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
Fleet Service Assistant
City of Chicago
Chicago , IL
06.2022 - 11.2022
- Maintains fuel station area clean and free of debris
- Assists drivers experiencing problems dispensing fuel
- Maintain proper fluid levels of dispenses oil, windshield washer solvent and antifreeze inventory.
- Maintains of manual log of vehicles arriving at the fuel station; takes readings of compressed natural gas stored at fuel station multiple times a day as required.
- Opens fuel tank for the refueling of pumps and takes required readings
Service Manager
Napleton Chrysler Jeep Dodge Ram
Arlington Heights, IL
02.2020 - 06.2022
- Prioritized and delegated daily work tasks to meet anticipated project goals. Motivated, led and supported 30 employees to maintain low turnover.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Pitched in to complete various duties during peak periods or employee absences.
- Forecasted department goals and objectives and enforced deadlines to encourage task progression.
Service/parts Director
Leader Auto Group
Chicago, IL
04.2018 - 02.2020
- Promoted to Fix Operations Director Managing Multiple brands(Toyota,Chevrolet,Cadillac).
- managed total of 50 Service Technician, 15 Service Advisors, 4 counter parts man, parts manager,service bdc agent,and 2 assist managers.
- Exceed year over year forecast increase while maintaining high csi.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Worked with parts manager to established individual parts inventory levels to balance stock for maximum inventory turns.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Enhanced sales by implementing merchandising and promotional improvements.
- Managed employee schedules and daily assignments.
- Reduced expense spending, securing low-cost inventory for customers to drive client retention.
- Researched and identified alternative vendors with better prices to save company money over year.
Service Advisor/Automotive Service Manager
Grossingercitytoyota
Chicago, IL
04.2014 - 04.2018
- Greeted customers in a timely manner
- Advised customers on needed repairs and maintenance for their vehicle
- reviewed service contracts and dicussed what is covered with customers.
- reviewed for open recalls.
- maintained high csi.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Boosted customer satisfaction scores by rolling out new motivational initiative for team workers.
- Maintained optimal supply levels to meet expected demands without overreaching budget targets.
- Investigated accidents and injuries, preparing reports on findings.
- Monitored employee work levels and optimized performance with strategic approaches.
- Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
- Developed sales strategies to successfully increase per-customer revenue by as much as 72% gross profit.
- Implemented processes to improve customer satisfaction and retention.
Automotive Service Advisor/Automotive Service Technician
Honda City Chicago
Chicago, IL
09.2009 - 04.2014
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
- Evaluated, repaired and aligned vehicle suspensions.
- Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
- Wrote service orders, accepted payments and updated customer accounts to maintain CRM system.
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
Education
Automobile Technology - Autobody Technology
Universal Technical Institute of Illinois
Lisle, IL09.2010
High School Diploma -
Janes Adams
Chicago, IL06.2009
Skills
- Expert in reynolds and reynolds, Adp Cdk, and Tekion crm systems
- Coaching and mentorship
- Staff management
- Maintenance & Repair
- Fluent in Spanish
- Data management
- Multitasking
- Friendly, positive attitude
Languages
Spanish
Native/ Bilingual
Timeline
Service and Parts Director
Berman Chrysler Dodge Jeep Ram
12.2023 - Current
Service Manager
Napleton Chrysler Jeep Dodge Ram
11.2022 - 12.2023
Fleet Service Assistant
City of Chicago
06.2022 - 11.2022
Service Manager
Napleton Chrysler Jeep Dodge Ram
02.2020 - 06.2022
Service/parts Director
Leader Auto Group
04.2018 - 02.2020
Service Advisor/Automotive Service Manager
Grossingercitytoyota
04.2014 - 04.2018
Automotive Service Advisor/Automotive Service Technician
Honda City Chicago
09.2009 - 04.2014
Automobile Technology - Autobody Technology
Universal Technical Institute of Illinois
High School Diploma -
Janes Adams