Jose Diaz
Kissimmee,FL
Summary
People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Overview
2
2
years of professional experience
Work History
Fast Food Attendant
Areas USA
St. Cloud, FL
07.2023 - 11.2024
- Greeted customers and provided excellent customer service.
- Prepared food orders quickly and accurately according to customer specifications.
- Operated cash registers, collected payments from customers, and gave correct change.
- Stocked shelves with a variety of items such as snacks and beverages.
- Performed opening and closing duties for restaurant operations.
- Assisted in training new employees on proper customer service techniques.
Shift Supervisor
Areas USA
St. Cloud, FL
11.2023 - 04.2024
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Conducted weekly inventory of supplies, equipment, and food items.
- Monitored staff performance to ensure quality standards were met.
- Resolved customer complaints in a timely manner.
- Assigned tasks to team members based on their strengths and skill sets.
Front Desk Receptionist
Ganadores IBR
Orlando, FL
03.2023 - 07.2023
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Education
Associate of Advertising - Public Relations, Advertising, And Applied Communication
University Institute of Marketing
Caracas, VE09-2019
Skills
- Cash handling proficiency
- Order taking accuracy
- Training and mentoring
- Staff Development
- Customer-Oriented
- Schedule Management
- Conflict resolution techniques
- Continuous Improvement
- Operations Management
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Shift Supervisor
Areas USA
11.2023 - 04.2024
Fast Food Attendant
Areas USA
07.2023 - 11.2024
Front Desk Receptionist
Ganadores IBR
03.2023 - 07.2023
Associate of Advertising - Public Relations, Advertising, And Applied Communication
University Institute of Marketing