JOSE DIAZ
ORLANDO
Summary
Results-oriented General Manager with over five years of proven success in surpassing revenue and profit targets while effectively managing inventory shrinkage and loss percentages. Expertise in monitoring inventory levels, overseeing merchandising strategies, and coordinating stock rotation to reduce obsolescence. A dedicated leader adept at fostering a dynamic, customer-focused environment that drives operational excellence and enhances team performance. Committed to leveraging strong analytical skills and industry knowledge to achieve sustainable growth and profitability.
Overview
7
7
years of professional experience
Work History
General Manager
Ayr Wellness
12.2022 - Current
- Manage all aspects of the day-to-day operations of the retail dispensary / store, including sales, inventory management, staffing, and customer service.
- Monitor sales trends, customer feedback, and competitor activity to identify opportunities for improvement and growth.
- Hire, coach, develop, and lead a team of budtenders, inventory associates, assistant managers, ensuring they have the knowledge and resources needed to provide excellent customer service.
- Partner with Retail VP and/or Market GM to develop and implement sales strategies to drive revenue and achieve sales goals, including promotions, events, and product displays.
- Ensure compliance with all local and state regulations governing the sale of cannabis products, including licensing requirements, age restrictions, and product labeling.
- Resolve customer complaints or issues in a timely and professional manner
- Stay informed about cannabis products, industry trends, and regulatory changes to provide accurate information and recommendations to customers.
- Develop and implement operational procedures to optimize efficiency and productivity.
- Administer routine audits to maintain the accurate inventory of all cannabis products.
- Manage daily financial reporting requirements.
Develop and maintain and schedule of all dispensary staff including budtenders, inventory, supervisors, and managers. - Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready
Associate Inventory Manager
TRULIEVE
08.2022 - 12.2022
- Provides Customer Service
- Perform cycle counts daily
- Conduct inspections with Dispensary Manager
- Assist in scheduling of inventory
- Monitor warehouse transactions
- Handling money
- Monthly Store Counts
- Routing Deliveries
- Generating manifest for Deliveries
Overnight Coordinator
TRULIEVE
07.2020 - 08.2022
- Provides Customer Service
- Perform cycle counts daily
- Conduct inspections with Dispensary Manager
- Assist in scheduling of inventory
- Monitor warehouse transactions
- Handling money
- Monthly Store Counts
- Monitoring Products moving out of the Inventory Room
Consultant
Trulieve
03.2020 - 07.2020
- Provides Customer Service
- Perform cycle counts daily
- Monthly store counts
- Monitoring Products moving out of the Inventory Room
- Handling money
- Submitting destruction items to trulieve warehouse
ARMED OFFICER (Trulieve)
FIRST COAST SECURITY
01.2019 - 03.2020
- Oversee and enforced safety procedures for emergency situations
- Utilize proper de-escalation technique when necessary
- Monitor premises on foot
- Provide exceptional customer service
- Maintaining alertness to potential losses by theft.
Education
Bachelor of Science - Justice and Concentration of Policing
DeVry University of Criminal
01.2017
High School Diploma -
Apopka High School
06.2012
Skills
- Guarding property against fire, theft, vandalism and illegal entry
- Exceptional customer service
- Expertise in surveillance
- Strong communication skills
- Firearms training
- Knowledge of criminal law
- Detail-oriented
- Crime prevention expertise
- Baton trained & Handcuffed trained
- Karate Instructor and skillful in combat conflict
- Merchandising
- Strategic Planning
- Sales strategies
- Sales Techniques
- POS systems operations
- Stock management
- Customer relations
- Supervision and training
- Policy/program development
- Employee development
- Profit and loss accountability
- Recruiting and hiring
- Performance improvements
- Schedule management
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Time management
- Team leadership
- Staff management
- Staff training
- Relationship building
- Training and development
- Staff training/development
- Inventory control
- Staff supervision
- Goal setting
- Employee scheduling
- Verbal and written communication
- Team training and development
- Labor cost controls
- Vendor relationships
- Workflow planning
- Staffing
- Expense control
- Operations oversight
Accomplishments
Was able to Work along side with my team to finally bring in new customers by providing a amazing event every sunday to improve traffic and sales weekly.
Timeline
General Manager
Ayr Wellness
12.2022 - Current
Associate Inventory Manager
TRULIEVE
08.2022 - 12.2022
Overnight Coordinator
TRULIEVE
07.2020 - 08.2022
Consultant
Trulieve
03.2020 - 07.2020
ARMED OFFICER (Trulieve)
FIRST COAST SECURITY
01.2019 - 03.2020
High School Diploma -
Apopka High School
Bachelor of Science - Justice and Concentration of Policing
DeVry University of Criminal
Education and Training
other
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