Jose Diaz
Paterson
Summary
Dynamic and highly motivated professional with a proven track record of adaptability and excellence in high-volume environments. Recognized for a strong work ethic, exceptional interpersonal skills, and the ability to operate effectively both independently and within collaborative teams. Adept at mastering complex operational systems and delivering superior customer service.
Overview
5
5
years of professional experience
Work History
Crew Member / Bartender
AMC DINE-IN
10.2023 - Current
- Hospitality & Mixology: Prepare and serve a diverse menu of alcoholic and non-alcoholic beverages in a fast-paced environment, ensuring strict adherence to safety protocols and portion control.
- Guest Relations: Facilitate ticket sales, complex refunds, and loyalty program management (AMC Stubs) via integrated POS systems while providing tailored recommendations.
- Logistics & Inventory: Direct the intake of shipments, maintaining an accurate inventory of perishables and supplies across multiple storage facilities (Freezer, Candy, Janitorial).
- Facility Standards: Execute rigorous sanitation schedules for theaters and restrooms to ensure a premium guest experience and operational readiness.
Crew Member
CHIPOTLE
10.2022 - 04.2023
- Operational Support: Optimized restaurant productivity by managing the continuous restocking of essential supplies and maintaining high-traffic areas.
- Financial Accuracy: Executed high-volume cash and digital transactions with 100% accuracy, ensuring precise till reconciliation.
- Brand Ambassadorship: Promoted a positive corporate image through professional guest engagement and efficient service during peak operating hours.
Sales Associate
HOME GOODS WAREHOUSE
11.2020 - 04.2022
- Consultative Sales: Engaged customers to identify specific needs, providing expert product advice and navigating technical inquiries to drive sales.
- Merchandising & Visuals: Designed and implemented appealing product displays and signage to maximize overstock turnover and enhance floor aesthetics.
- Area Optimization: Managed daily 'recovery' tasks, streamlining floor layouts for maximum customer flow and associate productivity.
Education
Electronics Technology
Eastwick College
Nutley, NJSkills
- Operational Efficiency: Maintenance & Repair, Inventory Management, Workplace Optimization
- Client Relations: Advanced Customer Service, Professional Telephone Etiquette, Conflict Resolution
- Core Competencies: Rapid Skill Acquisition, Collaborative Teamwork, Proactive Problem Solving
Timeline
Crew Member / Bartender
AMC DINE-IN
10.2023 - Current
Crew Member
CHIPOTLE
10.2022 - 04.2023
Sales Associate
HOME GOODS WAREHOUSE
11.2020 - 04.2022
Electronics Technology
Eastwick College