Jose Diaz
Fords,NJ
Summary
Motivated, detail-oriented IT professional specializing in data integrity, compliance, and technical support across hardware and network environments. Seeking an opportunity in hardware, software, or network support. Committed to leveraging modern technology to produce accuracy, implement it for optimal business operations, and support strategic decision-making. Experienced in data analysis and compliance-driven quality control, delivering accurate records, and improved operational efficiency in fast-paced environments.
Overview
8
8
years of professional experience
Work History
eDiscovery Analyst
Atlas Data Systems
Rahway, New Jersey
03.2023 - 09.2025
- Collaborated with cross-functional teams to gather and assess project requirements.
- Maintained positive working relationship with fellow staff and management.
- Performed accurate and timely data entry for QC records.
- Maintained up-to-date knowledge of industry standards related to Quality Control practices.
- Conducted quality control inspections on incoming materials and finished products.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
Cell Phone Repair Technician
UBreakiFix
Milburn, NJ
09.2022 - 12.2022
- Executed efficient repairs on screens, batteries, and charging ports.
- Provided expert assistance in device troubleshooting and software updates.
- Maintained accurate inventory of repair parts and supplies.
- Conducted thorough quality checks on completed repairs to ensure reliability.
- Handled customer service inquiries professionally and in a timely manner.
- Installed software updates and applications on customer devices.
- Diagnosed issues across various mobile operating systems including Android and iOS.
- Achieved high customer satisfaction through innovative problem-solving techniques.
Assistant Store Manager
Rite-Aid Pharmacy
Fords, New Jersey
08.2017 - 03.2022
- Trained and mentored staff on customer service and product knowledge to enhance performance.
- Resolved customer complaints promptly by empathetically listening and offering effective solutions.
- Engaged customers through excellent verbal skills to identify needs and requirements.
- Monitored sales activities, ensuring satisfactory service delivery and quality goods.
- Supervised employees, providing ongoing training to maintain high customer satisfaction levels.
- Implemented inventory control measures, reducing waste and optimizing stock levels.
- Managed day-to-day store operations, including customer service, inventory management, and scheduling.
- Ensured compliance with safety regulations and maintained accurate records of transactions and inventory.
Education
Computer Systems Support Technician - Computer Information Systems
Lincoln Technical Institute
Iselin, NJ12-2022
Associate of Science - Computer And Information Systems
Middlesex County College
Edison, NJ09-2021
Skills
- Data analysis
- Data validation
- Legal compliance
- Quality control
- Inventory management
- Team collaboration
- Problem solving
- Attention to detail
- Time management
- Task prioritization
- Deadline adherence
- Data integrity verification
- Database management
- Microsoft office
Timeline
eDiscovery Analyst
Atlas Data Systems
03.2023 - 09.2025
Cell Phone Repair Technician
UBreakiFix
09.2022 - 12.2022
Assistant Store Manager
Rite-Aid Pharmacy
08.2017 - 03.2022
Computer Systems Support Technician - Computer Information Systems
Lincoln Technical Institute
Associate of Science - Computer And Information Systems
Middlesex County College