Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jose Diaz Lopez

Santiago

Summary

Diligent with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.

Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.

Overview

12
12
years of professional experience

Work History

Technical Support Executive

United Nearshore Operations UNO
01.2016 - 11.2019
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.

Operation Supervisor Western Union

Datavimenca BPO/OUTSOURCIN
06.2014 - 11.2015
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Increased customer retention rates by implementing customer feedback into actionable improvements.

Recruitment Analyst

Datavimenca BPO/OUTSOURCIN
09.2013 - 06.2014
  • Managed internship programs, working closely with college career services departments to identify top talent for entry-level positions.
  • Organized job fairs and networking events to connect with potential candidates directly while promoting the company''s culture and values.
  • Enhanced employer branding by collaborating with marketing teams to create engaging job advertisements and social media campaigns.
  • Developed comprehensive job descriptions, outlining required skills, qualifications, and responsibilities for each open position.
  • Improved overall recruitment efficiency by establishing strong relationships with hiring managers and understanding their specific needs.
  • Collaborated with HR to develop efficient onboarding processes for new hires, reducing time spent in orientation and increasing overall productivity.
  • Participated in professional development opportunities such as conferences and workshops to stay current on evolving recruiting methodologies and technologies.
  • Conducted exit interviews to gather valuable feedback from departing employees, identifying areas of improvement within the organization''s recruitment strategy.
  • Assisted in onboarding new employees by coordinating training sessions and facilitating orientation programs.
  • Served as a liaison between hiring managers and candidates throughout the interview process, providing timely updates and facilitating seamless communication.

Technical Support Representative TWC

Stream Global Services BPO/OUTSOURCING
01.2008 - 06.2009
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.

Education

Business Management -

Universidad Tecnologica De Santiago (UTESA)
03-2011

High School Diploma - Informatica

Colegio Tecnologico Dominicano
07-2002

Advance English Course -

John F. Kennedy
10-2002

Skills

  • Experience with brand exploration and analysis
  • Goal oriented
  • Staff management
  • Customer service
  • Analytical thinking
  • Project planning
  • Business administration
  • Financial management

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Technical Support Executive

United Nearshore Operations UNO
01.2016 - 11.2019

Operation Supervisor Western Union

Datavimenca BPO/OUTSOURCIN
06.2014 - 11.2015

Recruitment Analyst

Datavimenca BPO/OUTSOURCIN
09.2013 - 06.2014

Technical Support Representative TWC

Stream Global Services BPO/OUTSOURCING
01.2008 - 06.2009

Business Management -

Universidad Tecnologica De Santiago (UTESA)

High School Diploma - Informatica

Colegio Tecnologico Dominicano

Advance English Course -

John F. Kennedy

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