Jose Diego-Roa
Atwater,CA
Summary
Organized Clerk experienced in managing front desk operations and coordinating team schedules for optimal service. Enhanced guest experience through effective complaint resolution and team training while maintaining accuracy and efficiency in fast-paced environments. Committed to achieving team goals through strong interpersonal skills, time management, and problem-solving capabilities.
Overview
5
5
years of professional experience
Work History
Shift Leader
AMPM Arco
Merced, California
02.2024 - 07.2026
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Coordinated team schedules to ensure adequate staffing during peak hours for optimal guest service.
- Trained new staff on operational procedures and customer interaction best practices to ensure service consistency.
- Provided exceptional customer service by addressing inquiries and resolving issues effectively.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Collaborated with team members to enhance guest experiences through service adjustments based on feedback.
- Conducted regular property inspections to uphold cleanliness and safety standards within the facility.
Head Cashier
The Home Depot Inc
09.2022 - 07.2023
- Updated security protocols for front desk operations to enhance safety.
- Resolved customer service needs with policy-appropriate solutions to improve satisfaction.
- Reconciled daily totals to maintain balanced and compliant ledgers.
- Coordinated staffing levels for optimal support in cash register operations.
- Facilitated and logged store opening, closing, and shift changes.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Maintained and updated security protocols for front desk operations.
Food Handler
Popeyes
05.2022 - 03.2023
- Coordinated multiple meal preparations simultaneously, ensuring timely completion of job duties.
- Prepared food according to standard recipes, incorporating requested changes to enhance customer satisfaction.
- Maintained high customer satisfaction levels by preparing orders accurately.
- Ensured prompt delivery of customer orders to enhance satisfaction.
- Managed time to juggle multiple meal preparations simultaneously and complete job duties on time.
- Packaged and stored food products following proper handling and preservation methods.
- Kept work areas neat, clean and in full compliance with company standards and applicable health codes.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Online Grocery Associate
Walmart
10.2021 - 01.2022
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Reviewed customer orders to locate items and monitored app for updates to ensure accurate order fulfillment.
- Picked and organized merchandise using inventory management system, resolving discrepancies to enhance inventory accuracy.
Overnight Stocker
Walmart
08.2021 - 10.2021
- Requisitioned merchandise from suppliers to fill shortages based on space, demand, and pricing.
- Transported pallets using forklifts around the warehouse to maintain workflow. to and from trucks and around the warehouse with forklifts to stay on top of demanding schedules.
- Arranged merchandise on shelves and racks to ensure organized displays., racks and cases with new or transferred merchandise.
- Unloaded and organized merchandise from delivery trucks using dollies and pallet jacks for streamlined stocking.
Education
High School Diploma -
El Capitan High School
Merced, CASkills
- Cash Handling
- Cash Register Operation
- Store Opening and Closing
- Flexible schedule
- Customer Service
- Customer Relations
- Complaint resolution
- Team Leadership
- Team management
- Cashier Training
- Time management
- Problem solving
Languages
Spanish and English
Timeline
Shift Leader
AMPM Arco
02.2024 - 07.2026
Head Cashier
The Home Depot Inc
09.2022 - 07.2023
Food Handler
Popeyes
05.2022 - 03.2023
Online Grocery Associate
Walmart
10.2021 - 01.2022
Overnight Stocker
Walmart
08.2021 - 10.2021
High School Diploma -
El Capitan High School