Jose Dominguez
Honolulu,HI
Summary
Personable Guest Service Manager with skills in handling financial transactions and maintaining property management systems. Over 12 years of customer service experience and extensive knowledge of hotel/restaurant operations and procedures. Driven to maintain service standards by supporting staff in handling service issues and customer communications to drive overall hotel/restaurant image and profitability.
Overview
10
10
years of professional experience
Work History
Guest Service Manager
AC Hotel By Marriott
01.2024 - Current
- Acting Night auditor and Rooms Controller.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Assisted with revenue management tasks, contributing to achievement of budgeted targets.
- Understood and implemented safety and emergency procedures.
Staff Trainer
Chili's Bar and Grill
04.2014 - 01.2024
- Trained employees on updated policies, procedures, and software tools, ensuring seamless transitions during periods of change.
- Evaluated the effectiveness of training programs, making adjustments as needed to continuously improve outcomes.
- Enhanced staff productivity through the development of tailored training materials and resources.
- Collaborated with department leaders to ensure alignment between training content and company goals.
- Trained and mentored [Number] new personnel hired to fulfill various roles.
Intake Specialist
Recovery Law Center
10.2022 - 09.2023
- Assisted clients with complex situations by providing clear guidance on intake processes and available services, resulting in increased understanding and engagement.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during intake process.
Restaurant Manager
Et Al. at Foodland Kahala MKT
09.2021 - 10.2022
- Managed daily operations to ensure high levels of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Education
Hospitality and Travel Tourism Program: Hospitality Administration And Management -
Kapiolani Community College
Honolulu, HI05.2021
Skills
- Certified in managing front office operation from The American Hotel and Lodging: Educational Institute
- Certified in managing housekeeping operations in the hospitality industry from The American Hotel and Lodging: Educational Institute
- Property Management Systems
- Staff Training and Development
Timeline
Guest Service Manager
AC Hotel By Marriott
01.2024 - Current
Intake Specialist
Recovery Law Center
10.2022 - 09.2023
Restaurant Manager
Et Al. at Foodland Kahala MKT
09.2021 - 10.2022
Staff Trainer
Chili's Bar and Grill
04.2014 - 01.2024
Hospitality and Travel Tourism Program: Hospitality Administration And Management -
Kapiolani Community College