Summary
Overview
Work History
Education
Skills
Certification
Military Awards
Languages
Timeline
Generic

Jose D Rubio

Lyons,IL

Summary

Experienced in multi-site management, team leadership, and operational optimization. Leveraging strategic planning to drive efficiency and enhance customer satisfaction. Proven track record of fostering team collaboration and achieving business goals. Results-focused management professional ready to excel in high-demand environments. Known for optimizing operations, enhancing customer experience, and implementing strategic initiatives. Emphasizing team collaboration and adaptability to meet evolving business needs. Proficient in operational management and strategic planning, well-equipped to drive success in any organization.

Overview

18
18
years of professional experience
1
1
Certification

Work History

District Manager

HCSG
09.2015 - Current
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Contributed to talent acquisition efforts by participating in recruitment strategies and candidate selection processes.
  • Created a culture of continuous improvement by encouraging feedback from employees and addressing concerns promptly.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Account Manager

HCSG
03.2014 - 09.2015
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Built and maintained strong client relationships to drive business growth.
  • Strengthened client relationships through regular communication and effective problem solving.
  • Collaborated closely with cross-functional teams to optimize product offerings for key account clients, improving overall service quality.
  • Reviewed documentation and identified financial discrepancies where applicable.

Pastry Chef

Cakes and Crumbs
03.2012 - 07.2014
  • Daily inventories of products to ensure we were able to produce all items needed for sales.
  • Daily plans and procedures with staff for product development and customer special request.
  • Check daily sales and cash reserve, as well as make any deposits.
  • Ensure staffs hours were recorded for payroll.
  • Work with customers to ensure there orders can be fulfilled which included but not limited to: special orders, custom cakes, store and vendor sales and orders exceeding 1000 units.
  • Daily stand down operations with staff and owners.
  • Maintain the bakery cleanliness and sanitation.

Military Funeral Honors - US Army

US Army National Guard
11.2007 - 09.2010
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Cultivated trust among colleagues by consistently exhibiting commitment to professionalism both on-and off-duty assignments.
  • Strengthened relationships between military branches through participation in joint-service honor guard events showcasing unity amongst forces.
  • Represented the United States Armed Forces with pride, demonstrating professionalism and respect at all times during official duties.

Education

Associates -

Le Cordon Bleu
06.2013

Skills

  • Performance optimization
  • Budget administration
  • Staffing oversight
  • District expansion
  • Bi-lingual
  • Operational improvement
  • Territory management
  • Employee training
  • Leadership development
  • Leadership skills
  • Recruiting and hiring
  • Strategic planning
  • Customer service
  • Relationship building

Certification

  • ANFP – CDM/CFPP February 2024 – CDM282426
  • ANAB – Food Service Manager (FSM) June 2024 – 107282505
  • STATE FOOD SAFETY – Food Manager Certification (FMC) Feb 2022 – 116gjj-j40idk0
  • ANAB – Chicago, Illinois Food Service Sanitation Manager Training Feb 2022 – 11647j-j3kbd46

Military Awards

  • Army commendation medal – 3
  • Army reserve component achievement medal – 4
  • Iraq campaign medal w/3 campaign stars
  • Non commissioned officer professional development ribbon – 3
  • Armed forces reserve medal w/ m device
  • Combat action badge
  • Illinois abraham lincoln medal of freedom – 4
  • Meritorious service medal

Languages

Spanish
Full Professional
English
Native or Bilingual
German
Elementary

Timeline

District Manager

HCSG
09.2015 - Current

Account Manager

HCSG
03.2014 - 09.2015

Pastry Chef

Cakes and Crumbs
03.2012 - 07.2014

Military Funeral Honors - US Army

US Army National Guard
11.2007 - 09.2010

Associates -

Le Cordon Bleu

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