Jose Duenas
Thermal
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Account Manager
ATS
08.2023 - Current
- Managing multiple airlines (WN,SY,AC,B6)
- Manage, input, and update employee attendance records and ensure appropriate shift coverage using Attendance Enterprise timekeeping system
- Control resource and cost allocation within budgetary restraints
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
Operations Supervisor
ATS
11.2021 - 08.2023
- Actively coordinate with all Departments to maintain the station's on-time performance, Employee morale, and Customer satisfaction
- Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment, Meet or exceed performance goals through effective decisions, Assign and track Agents for training compliance
- Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, review and ensure accurate delay coding
Customer Service Agent / Operations Agent
ATS
10.2019 - 11.2021
- Responded to customer needs through competent customer service and prompt problem-solving.
- Issued boarding passes and processed refunds.
- Responded to irregular operations.
- Handled irate customer's
- Multitasking
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Followed through with client requests to resolve problems.
- Worked under tight time constraint to accomplish a quick turn
- Helped passengers with language barriers
- Worked in high pressure situations
- Coordinated with ground crews to perform under time constraints
Expeditor
Macys Department Store
06.2018 - 03.2020
- Checked prices and calculated totals for accurate invoice processing.
- Input data in Software to create updated status reports for quick reference of project progress and deadlines.
- Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
- Coordinated with customers and installers to schedule and execute install projects.
- Organized store merchandise racks by size, style and color to maintain clean, visually-appealing showroom.
- Selected, recommended and helped obtain or locate merchandise based on customer desires and needs.
- Assembled promotional displays to increase brand awareness and attract customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Computer Sales Consultant
Best Buy
09.2017 - 05.2018
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
- Developed strong rapport with customers and created positive impression of business.
- Processed accurate credit, debit, check and cash sales transactions for more than Number customer orders per day.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Communicated with customers to understand needs and recommend appropriate solutions.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Identified client needs, built relationships and overcame objections to drive sales.
- Assisted call-in customers with questions and orders.
- Performed cashier duties, including accepting and processing customer payments and balancing receipts and cash.
- Answered questions and assisted customers with item selection and location.
Education
High School Diploma -
Desert Mirage High School
Thermal, CA06.2016
Psychology
College of The Desert
Palm Desert, CASkills
- Experience with payroll
- Documentation and reporting
- Outstanding communication skills
- Customer Relations
- Service-oriented self-starter
- Empathetic and genuine
- Complaint resolution
- Good listening skills
- Strategic sales knowledge
- Receiving support
- Sales expertise
- Experience With Altea , Otis and Net-tracer
- Fast Learner
- Reliable
- Working well under pressure
- Motivated
- Conflict Resolution
Timeline
Account Manager
ATS
08.2023 - Current
Operations Supervisor
ATS
11.2021 - 08.2023
Customer Service Agent / Operations Agent
ATS
10.2019 - 11.2021
Expeditor
Macys Department Store
06.2018 - 03.2020
Computer Sales Consultant
Best Buy
09.2017 - 05.2018
High School Diploma -
Desert Mirage High School
Psychology
College of The Desert