Jose Durand
Scottsdale,AZ
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Manager
Chompies
12.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
Lead Bartender/Crew Trainer
Chilis's Bar And Grill
12.2017 - 11.2022
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
Sous Chef
La Stella Italian Rest.
01.2016 - 09.2017
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Acted as head chef when required to maintain continuity of service and quality.
- Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Kitchen Manager/Chef Manager
Game Works
10.2014 - 12.2015
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Managed staffing schedules, minimizing labor costs while maintaining optimal kitchen performance during peak hours.
Sous Chef
Jimmy Buffett's Margaritaville
02.2010 - 11.2014
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Acted as head chef when required to maintain continuity of service and quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Played a key role in achieving positive health inspection results by maintaining strict compliance with all relevant guidelines and regulations throughout daily operations.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
Sous Chef
Harry Caray's
12.2012 - 09.2014
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Acted as head chef when required to maintain continuity of service and quality.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
- Planned and directed high-volume food preparation in fast-paced environment.
- Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
- Played a key role in achieving positive health inspection results by maintaining strict compliance with all relevant guidelines and regulations throughout daily operations.
Operation Specialist
United States Navy, USN
10.2003 - 03.2007
- Provided training and mentorship to junior staff members, contributing to overall team success.
- Analyzed data trends to identify opportunities for improvement in operational performance metrics.
- Ensured compliance with industry regulations, minimizing risk exposure for the organization.
- Improved operational efficiency by streamlining processes and implementing new workflow strategies.
- Coordinated cross-functional teams for successful project execution and timely delivery of services.
- Conducted regular audits of operational procedures, recommending adjustments as needed for optimal efficiency.
Culinary Specialist
Walt Disney World Parks And Resorts
02.1999 - 03.2001
- Enhanced customer satisfaction by providing high-quality meals and maintaining timely food service.
- Reduced food waste through efficient inventory management and proper rotation of ingredients.
- Designed weekly menus, balancing nutrition, taste, and presentation for an optimal dining experience.
- Collaborated with other culinary specialists to create innovative dishes that exceeded customer expectations.
Education
GED -
New York State
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Operations Management
- Staff Development
- Schedule Preparation
Certification
- CM - Certified Manager Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager
Chompies
12.2022 - Current
Lead Bartender/Crew Trainer
Chilis's Bar And Grill
12.2017 - 11.2022
Sous Chef
La Stella Italian Rest.
01.2016 - 09.2017
Kitchen Manager/Chef Manager
Game Works
10.2014 - 12.2015
Sous Chef
Harry Caray's
12.2012 - 09.2014
Sous Chef
Jimmy Buffett's Margaritaville
02.2010 - 11.2014
Operation Specialist
United States Navy, USN
10.2003 - 03.2007
Culinary Specialist
Walt Disney World Parks And Resorts
02.1999 - 03.2001
GED -
New York State
Similar Profiles
Adriana NeriAdriana Neri
Expo Runner at ChompiesExpo Runner at Chompies
Eduardo BarronEduardo Barron
Deli Associate at ChompiesDeli Associate at Chompies
JONATHAN OCHOAJONATHAN OCHOA
Interim COO at Get Your NestInterim COO at Get Your Nest
Jacqueline WarnerJacqueline Warner
Manager/Bartender at Sushi BrokersManager/Bartender at Sushi Brokers
Andrew HyunAndrew Hyun
INSURANCE BROKER at Family First LifeINSURANCE BROKER at Family First Life