Jose Elias
Carrollton
Summary
Assistant Store Manager with 8 years of managing retail operations. Adept at implementing effective merchandising strategies, improving customer retention and generating sales. Strong background in customer service, shrink control and loss prevention.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Express
07.2023 - Current
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Merchandise Leader
American Eagle Outfiters
06.2023 - Current
- Enhanced visual merchandising, resulting in a more attractive store environment and higher customer engagement.
- Increased sales performance by effectively managing and training the merchandise team.
- Optimized store layout for enhanced customer experience and increased foot traffic.
- Reduced inventory shrinkage by implementing loss prevention measures and staff training.
- Collaborated with other department leaders to implement successful cross-selling strategies.
Assistant Store Manager
Aeropostale
05.2021 - Current
- Work together with the Store Manager to create action plans to achieve store sales and statistical goals
- Communicate clear expectations and hold store associates and yourself accountable to achieving results
- Motivate associates to perform at a high level by creating a fun, challenging and rewarding culture
- Create an amazing customer experience and continually provide feedback to associates on the sales floor
- Support the Store Manager to ensure store standards for merchandising and operations are met consistently
- Take initiative to learn about all aspects of the business; share ideas to drive the business
- Be a role model for our values of respect, integrity, teamwork, compassion, accountability and inclusivity
Leader in Training
Buckle
06.2023 - 07.2023
Assistant Store Manager
Rue 21
06.2015 - 06.2021
- Provide managerial, operational, and financial support to the Store Manager
- Drive and maximize store sales, control and minimize shrink, and control payroll within budget to achieve store goals
- Execute company directives for merchandise placement, visual displays, and signage as well as maintain company standards for cleanliness and organization within store standards
- Ensure compliance with all company policies and procedures, and follow all safety standards to ensure a safe work and shopping environment
- Demonstrate exceptional customer service
- Support the Store Manager in driving associates to execute their job duties, provide exceptional customer service, and offer positive resolutions to challenges and complaints from customers
- Achieve accuracy in executing markdowns, shipping, receiving, and cash control
- Help recruit, train, develop, and retain qualified associates to ensure staffing needs are consistently met
- Participate in the performance counseling of associates and providing feedback
- Complete all other duties as assigned
Education
Associate of Applied Science - Social Work
Eastfield College
Mesquite, TX05.2022
Skills
- Customer Service
- Communication Skills
- Coaching
- Leadership
- Organization
- Sales
- Time Management
- Attention to Detail
- Merchandising
Timeline
Assistant Store Manager
Express
07.2023 - Current
Merchandise Leader
American Eagle Outfiters
06.2023 - Current
Leader in Training
Buckle
06.2023 - 07.2023
Assistant Store Manager
Aeropostale
05.2021 - Current
Assistant Store Manager
Rue 21
06.2015 - 06.2021
Associate of Applied Science - Social Work
Eastfield College