JOSE ENRIQUEZ
Summary
Detail oriented individual with 10+ years of experience in customer service and data entry. Proficient in Microsoft Office Suite, data analysis, and database management. Seeking to apply experience and skills learned as a billing coordinator at Patriot Environmental Laboratory Services and as file clerk at Deutsche Bank to support accounts receivables and ensure accuracy and efficiency of all collections processes. Experienced with billing operations and invoice management and utilizes financial software to streamline processes and resolve discrepancies. Committed to maintaining accurate records, identifying and addressing issues and supporting team objectives.
Overview
10
10
years of professional experience
Work History
Billing Coordinator
Patriot Environmental Laboratory Services
10.2023 - 07.2025
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Processed invoices accurately and efficiently to ensure timely payments.
- Implemented streamlined procedures for processing customer payments and resolving discrepancies.
- Coordinated with clients to resolve outstanding balances.
- Collaborated with cross-functional teams to resolve billing issues impacting customer satisfaction.
- Answered telephone friendly demeanor and full knowledge of billing department processes.
- Maintained detailed records of transactions using accounting software.
- Reduced errors in billing by meticulously reviewing invoices for accuracy and consistency.
- Supported AR with knowledge of services provided.
File Clerk/Data Entry
Deutsche Bank
08.2017 - 10.2023
- Open, check, and scan inbound mail into system.
- Data Entry – Input several fields of information based on arriving mail. Including: Name, address, loan number and other mortgage information.
- Organize files entered – Make copies of necessary information, label files, sort alphabetically, and file back in shelf.
- Process over 5,000 documents per month with a 99.7% accuracy rate, decreased document turnaround time for mailing out to customers and organized incoming client files by effectively updating and auditing shelf inventory.
- Ensured accuracy of manifest information by manually entering and validating data from incoming documents and contingent datasets.
- Operated mailroom equipment such as scanners, printers, and stampers to provide uniform documentation packages for clients, signifying quality assurance and control in assembling documents.
- Mentored new and existing team members and provided individual coaching when needed.
Retail Sales Associate
Skechers USA
11.2015 - 08.2017
- Keep store tidy, organized and filled with product.
- Greet customers with our promotions as they walk in, offering help.
- Receiving shipment- organizing product by type in stockroom then running in new styles on sales floor in a time sensitive manner.
- Customer service, providing assistance and second opinions, offering alternative solutions to customer problems.
- Scan product and keep pricing updated as well as neat.
- Accountable for making sales goals and tracking my own performance.
- Using a cash register, for sales and returns.
- Educated customers about product features and benefits in order to increase sales.
Timeline
Billing Coordinator
Patriot Environmental Laboratory Services
10.2023 - 07.2025
File Clerk/Data Entry
Deutsche Bank
08.2017 - 10.2023
Retail Sales Associate
Skechers USA
11.2015 - 08.2017
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