Jose Escobar
Lynnwood,WA
Summary
Dedicated hotel professional with a goal-oriented mindset. With a decade of hotel experience, I know that I am able to demonstrate the core principles of the Marriott brand to our guests, as well as foster a work culture that will further enhance the guest experience.
Overview
10
10
years of professional experience
Work History
Hotel Front Desk Supervisor
Aloft - Element
Redmond , WA
12.2023 - Current
- Strategically creates and implements front desk schedules that balance the needs of the hotel and front desk agents.
- Effectively communicates with the sales department, ensuring front desk agents are familiar with upcoming groups and events, rate codes, promotions, etc.
- Positive demeanor, maintains open communication within all departments of the hotel, promoting open dialogue and collaboration with all staff members. By setting up front desk meetings and encouraging the other department heads to attend, we are all able to collaborate and work towards a unified goal. (Housekeeping, Engineering, Sales.)
- Fluent in Spanish, I assisted in translating meetings and training sessions regarding housekeeping staff.
- I assumed the responsibility of training the front desk staff by developing and implementing training scenarios based on guest feedback to reduce mistakes and enhance guest services. As well as proactively working with the GM and AGM to improve the Elite Welcome bags for our guests.
- In conjunction with the GM, I have taken over month-end duties, ordered supplies needed for the front desk, and ensured accounting matters have been managed.
- Employee of the Month recipient, 2024 Aloft, top Marriott membership enrollments.
Front Desk Agent
Courtyard by Marriott
Lynnwood, WA
12.2021 - 11.2023
- Maintained accurate administrative records of guest transactions and special requests.
- Provided concierge services by recommending local attractions, dining options, and events to guests.
- Monitored the lobby area to ensure a cleanliness and comfort level appropriate to brand standards.
- Recorded and resolved guest comments and complaints, escalating to management for an immediate and courteous resolution.
- Encouraged cooperation and team-building within front desk agents to boost morale.
Front Desk Lead
Quality Inn & Suites
Everett, WA
06.2016 - 12.2020
- ENG - SPA translator, translated meetings, trainings, promotions, and employee benefits.
- Assisted management in mediation tactics regarding employee conflicts. Resulting effective resolution strategies.
- Head of ordering hotel supplies, including breakfast items, office supplies, and housekeeping supplies, weekly and as needed.
- Performed daily audit of guest accounts, maintaining accurate information while adding comments/notes of important requests.
Education
Some College (No Degree) - Clinical Physiology
Central Washington University
Ellensburg, WASkills
- Front desk operations
- Lightspeed Experience
- Fosse Experience
- Scheduling management
- Concierge services
- Customer relationship management
- Bilingual (SPA)
- First Aid/CPR
- MAST Certification
Timeline
Hotel Front Desk Supervisor
Aloft - Element
12.2023 - Current
Front Desk Agent
Courtyard by Marriott
12.2021 - 11.2023
Front Desk Lead
Quality Inn & Suites
06.2016 - 12.2020
Some College (No Degree) - Clinical Physiology
Central Washington University