Dynamic and results-driven operations manager, recognized for strategic focus and ethical leadership. Proven ability to enhance customer support and service operations while fostering a culture of enthusiasm and loyalty among team members.
Committed to delivering exceptional results through innovative solutions and a customer-centric approach.
Hardworking employee enthusiastic about learning any field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
33
33
years of professional experience
Work History
Professional Driver
Self Employed Services
Los Angeles, CA
11.2021 - Current
Outstanding customer service and 5 star rating.
Provided reliable transportation services, handling schedules and client needs efficiently.
Utilized effective communication skills when interacting with passengers from diverse backgrounds and varying needs.
Handled emergency situations calmly and effectively, prioritizing passenger safety above all else.
Completed routes efficiently and according to compliance rules.
Established positive relationships with clients, fostering repeat business opportunities.
Maintained a clean and organized vehicle to ensure a comfortable and safe experience for passengers.
Freelance Web Developer and IT Consultant
12 Media Web, Self Employed
Norwalk, CA
12.2019 - Current
Developed and maintain Websites for clients, handling everything, from design to e-commerce setup.
Managed customer relationships, providing ongoing technical support and online presence optimization-like increasing visibility or fixing glitches.
Enhanced user experience by implementing responsive web design and optimizing website performance.
Migrated websites to new platform to minimize downtime and maintain seamless user experiences.
Provided front-end website development using WordPress, Divi builder,Elementor and other editing software.
Configured web hosting and domain registrations to launch client sites quickly.
Installed and customized plugins-like Security, SEO tools-to keep sites running smooth.
IT Services and Support, handled basic network configuration, software installs and cloud migrations for small biz clients.
PURCHASING AND PRODUCTION MANAGEMENT
GAYLORD’S INC, SANTA FE SPRINGS, CA.
SANTA FE SPRINGS, CA
06.1992 - 12.2019
Personnel Manager and Operations
Forecast product orders according to best vendor lead time
Reduced cost by negotiating best pricing and the highest quality of products
Developed detailed BOM’s
Learned and understood all phases of production.
Developed an excellent inventory control system
Maintained an excellent requisition control
Managed server and Network operations.
Managed Company Website
Managed Company online Marketing.
Provided an excellent customer service
Experienced procurement professional skilled personnel Manager, material and equipment needs purchasing for Gaylord’s Inc, controlling inventory, managed staff, developed and oversee operating budgets, and communicate with other departments, vendors, and executive management to ensure procurement goals are met. Experience with sourcing suppliers for purchased goods, negotiating contracts including blanket order agreements and bulk commodity pricing agreements, and conducting production planning.
Possess knowledge of manufacturing operations gained while performing plant surveys at manufacturing facilities to recommend ways to improve operations.
Developed successful inventory control procedures, forecasting procurement needs and continually developed expertise to support growth for new projects.
Built and developed relationships with key suppliers and customers, and was responsible for planning, developing and buying materials, parts, supplies and equipments in a timely and cost effective manner; while maintaining the highest quality standards and specifications of each product.
Education
Microsoft Office certified -
Professional Computer Center
HPark, California
05.1997
No Degree - Computer Science
Fullerton College
Fullerton, CA
GED -
Paramount Adult School
Paramount, CA
English As Second Language -
Paramount Adult School
Paramount
Skills
Management
Purchasing Manager
Purchasing Planning
Strategic Thinker
Personal Integrity and Professionalism
Accountability and Transparency
Compliance and Continuous Improvement
Microsoft Office Application Skills (Excel, word, Access, PowerPoint)