Jose Esparza
Blue Springs,MO
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Enterprise Service Desk Technician
Leidos
Kansas City, MO
04.2022 - Current
- Provided first-level technical support to end users via telephone and email.
- Monitored Service Desk queues, ensuring customer requests are responded to in a timely manner.
- Resolved hardware and software issues related to desktops, laptops, printers and other peripherals.
- Installed and configured various software applications as requested by customers.
- Identified root cause of complex system problems utilizing diagnostic tools such as Event Viewer and SCCM 2012 R2 console.
- Documented processes and procedures used for resolving customer incidents.
- Routed, tracked and managed client's service desk tickets from inception to close and documented issues and results.
Forklift Operator
Matheson Flight Extenders
Edwardsville, KS
11.2021 - 08.2022
- Contributed to the efficient movement of goods by operating a forklift to load and unload shipments from trucks, containers, and railcars.
- Managed and tracked all inventory activities including deliveries, receipts, and shipments with precision.
- Ensured safety procedures were followed when operating forklifts.
- Monitored warehouse aisles to prevent collisions with pedestrians or other equipment.
- Transported materials between storage areas, loading docks and delivery vehicles as needed.
- Stacked loaded pallets in designated areas using proper stacking methods according to company policies and procedures.
- Verified accuracy of incoming orders against packing slips before loading onto truck and trailer for shipment.
- Received incoming shipments; verifying quantity, condition, labeling accuracy and conformance to purchase order specifications.
- Collaborated with team members on various tasks related to storage and transport operations.
- Utilized RF scanner technology while moving stock within facility in order to maintain accurate inventory levels.
- Maintained current forklift training and certification as required by company policies.
- Inspected lifts before use to prevent damage to goods.
- Packaged, labeled and tagged goods before transfer.
- Noted and recorded receipt of materials on drivers' paperwork.
Shop Foreman
Specialty Products Company
Independence, MO
09.2012 - 04.2022
- Maintained a safe working environment by ensuring all tools, equipment, and machinery were in proper working order.
- Monitored employee performance and provided feedback to improve productivity.
- Ensured the quality of products manufactured by conducting regular inspections.
- Organized workflow schedules for staff members based on job orders received from customers.
- Resolved conflicts between workers in a timely manner to maintain positive work relationships.
- Trained new employees on shop processes and procedures as well as operation of machines and equipment.
- Identified areas for improvement within the shop to increase efficiency levels.
- Worked closely with management team to develop long-term strategies for shop operations.
- Reported any issues or concerns with machines or personnel directly to upper management.
- Conducted regular meetings with staff members to discuss progress towards completion of projects.
- Monitored work areas to prevent or correct unsafe conditions or violations of safety procedures.
- Conferred with management to coordinate work activities or identify needed resources.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Directed and coordinated production activities, encouraging employees to meet specifications.
Loading Dock Supervisor
Advanced Personnel
North Kansas City, MO
11.2020 - 10.2021
- Inspected and verified incoming shipments for accuracy and completeness.
- Supervised the loading dock team to ensure safety guidelines were followed.
- Ensured all orders were loaded correctly, on time, and in accordance with customer specifications.
- Coordinated daily shipping schedules with other departments to meet customer demands.
- Developed procedures for efficient loading and unloading of merchandise from trailers and containers.
- Communicated effectively with truck drivers to coordinate delivery times and pickup locations.
- Trained new employees on proper operation of dock equipment and safety protocols.
- Assisted in resolving any issues related to shipment discrepancies or delays in transit times.
- Monitored inventory levels at receiving docks to ensure sufficient supplies are available when needed.
- Provided direction to warehouse personnel regarding product placement within the facility.
- Utilized barcode scanners to accurately track incoming materials into the system.
- Managed day-to-day activities of staff members working at the loading dock area.
- Created reports summarizing daily activity related to deliveries and pickups.
- Established relationships with customers by providing exceptional service during the unloading process.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
- Evaluated employee performance and prepared performance appraisals.
- Scheduled materials shipments and transportation for on-time delivery, reducing delays.
Personnel Administrative Specialist
United States Marine Corps
Camp Pendleton South, CA
11.2000 - 10.2011
- Provided administrative and clerical support to personnel department by maintaining employee records, filing documents, preparing reports and responding to inquiries.
- Conducted new hire orientations and onboarding processes for incoming employees.
- Ensured compliance with all applicable laws, regulations and company policies related to personnel administration.
- Processed payroll information including timesheets, vacation requests, sick leaves and bonuses.
- Coordinated benefits programs such as health insurance plans and retirement savings accounts.
- Supported supervisors with employee performance management by recommending discipline and documenting in personnel files.
- Researched HR-related regulations and industry best practices information to enable implementation of compliant and updated personnel procedures.
- Created and implemented benefits education sessions to inform staff of options and enrollment processes and procedures.
- Reviewed and investigated grievances and discrimination complaints to provide advice to supervisors and executive team until process is completed and resolved.
- Prepared or maintained employment records using human resources management system software.
- Addressed harassment allegations, work complaints or other employee concerns.
Education
Network System Administrator - Information Technology
Centriq
Leawood02-2018
High School Diploma -
Lincoln College Preparatory Academy
Kansas City, MO05-2000
Skills
- Application support
- Incident Management
- Software Installation
- Active Directory Management
- Data Backup and Recovery
- Service Desk Operations
- Advanced troubleshooting
- Ticketing system proficiency
- Remote Desktop Support
- Remote Support
- Technical Troubleshooting
- Help Desk Support
- Troubleshooting Network Issues
Certification
- Forklift
- Security +
- MTA
- Comptia A+
- Networking +
References
References available upon request.
Timeline
Enterprise Service Desk Technician
Leidos
04.2022 - Current
Forklift Operator
Matheson Flight Extenders
11.2021 - 08.2022
Loading Dock Supervisor
Advanced Personnel
11.2020 - 10.2021
Shop Foreman
Specialty Products Company
09.2012 - 04.2022
Personnel Administrative Specialist
United States Marine Corps
11.2000 - 10.2011
Network System Administrator - Information Technology
Centriq
High School Diploma -
Lincoln College Preparatory Academy