Jose Espericueta
San Bernardino,CA
Summary
Responsible professional known for applying excellent communication skills and attention to detail to promptly prepare food. Collaborative individual offering great customer service, time management and multitasking abilities. Commended for delivering unparalleled service and quality food. Talented professional consistently handles high-volume over long shifts while keeping focus. Background communicating clearly to complete orders. Certified Parts Delivery Driver with fuel and driving safety experience. Certified Parts Delivery Driver with fuel and driving safety experience. Many years experience behind the wheel as an approachable, knowledgeable driver with a clean MVR record and no DUIs or DWIs.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sandwich Artist
SUBWAY
San Bernardino, CA
05.2024 - Current
- Greeted customers and provided product knowledge.
- Maintained cleanliness of work area throughout shift.
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Trimmed meats and cheeses for sandwiches as needed.
- Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Operated cash registers to process payments from customers.
- Assisted in the training of new staff members on proper sandwich-making techniques.
- Directed patrons to restrooms and other amenities within facility.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
Assistant Store Manager
Oreily's Auto Parts
San Bernardino, CA
03.2023 - 04.2024
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Coordinated with vendors to secure product availability at competitive prices.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Formed and sustained strategic relationships with clients.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Pallet Jack Operator
Amazon
San Bernardino, CA
07.2021 - 12.2021
- Loaded and unloaded pallets from trucks using a pallet jack.
- Followed safety protocols when operating the pallet jack, such as wearing protective gear and adhering to speed limits.
- Moved heavy pallets of product from one area of the warehouse to another with accuracy and efficiency.
- Utilized radio frequency scanners to accurately identify locations of products within the warehouse.
- Wrapped and labeled outgoing orders for shipping in accordance with company standards.
- Collaborated with other staff members on special projects as needed.
- Worked efficiently under pressure during peak hours of operation.
- Cleaned and organized warehouse work area through relocation or removal of empty pallets and other containers.
- Wrapped orders in plastic material prior to loading.
- Sorted, stacked and moved pallets using pallet jack and forklift.
- Scanned materials into and out of inventory using barcode tags.
- Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.
- Relocated goods from dock area to appropriate storage locations.
Education
High School Diploma -
Arroyo Valley High School
San Bernardino, CA06-2021
Skills
- Food service standards
- Cooking
- Superior communication skills
- Order delivery practices
- POS system use
- Sandwich artistry
- Cleaning and sanitization
- Workstation organization
- Dependable and honest
- Sandwich preparation
- Staff training/development
- Supervision and training
- Problem-solving abilities
- Customer experience
- Cash auditing
- Communication
- Sales expertise
Affiliations
- Automotive Mechanic
- Baseball
- Gaming
Certification
- OSHA certified
- Driver Licenses class C
Languages
English
Professional
Spanish
Professional
Accomplishments
- 4.0 GPA
- Honor Roll
- Leadership
- Citizenship
References
References available upon request.
Timeline
Sandwich Artist
SUBWAY
05.2024 - Current
Assistant Store Manager
Oreily's Auto Parts
03.2023 - 04.2024
Pallet Jack Operator
Amazon
07.2021 - 12.2021
High School Diploma -
Arroyo Valley High School