Jose Espinal
Miami Beach,FL
Summary
Talented waiter Dependable successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
8
8
years of professional experience
Work History
Server/Assistant Manager
Alexander Greek Taverna
05.2021 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server/Manager on Duty
Spiga Ristorante
10.2017 - 04.2021
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
Server
Georges Restaurant
07.2015 - 01.2017
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
Associate of Arts - Business Administration And Management
The College of Mexico
Mexico City 06.2009
Skills
- Stocking and Replenishing
- Food and Beverage Pairings
- Check Payment Processing
- Wine Service
- Guest Relations Management
- Food Preparation and Safety
- Dining Customer Service
- Food Sales and Promotion
Languages
English
Spanish
Some Italian
Timeline
Server/Assistant Manager
Alexander Greek Taverna
05.2021 - Current
Server/Manager on Duty
Spiga Ristorante
10.2017 - 04.2021
Server
Georges Restaurant
07.2015 - 01.2017
Associate of Arts - Business Administration And Management
The College of Mexico