Jose Espinoza
Phoenix,AZ
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Lively and eager Telemarketer with passion for sales and prospecting. Regularly exceeds sales quotes by establishing bond between company and customer. Great negotiation and customer service skills. Telemarketer with more than 2 years of experience in flourishing call center. Exceptional sales and customer service skills. Goal-driven, energetic and proficient in computers and dialing software.
Overview
7
7
years of professional experience
Work History
Cashier
Los Altos Ranch Market
Phoenix, AZ
06.2019 - 11.2024
- Resolved customer complaints professionally in accordance with company policy.
- Ensured compliance with all safety regulations within the store environment.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Balanced daily transactions on a computerized point-of-sale system.
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Issued receipts, refunds, credits or change due to customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Sales Associate/Outbound Telemarketer
Midway Chevrolet
Phoenix, AZ
11.2023 - 02.2024
- Collaborated with management teams to develop innovative marketing strategies.
- Maintained up-to-date knowledge of store merchandise and policies.
- Provided accurate information about products, prices and services.
- Greeted customers and provided exceptional customer service.
- Analyzed customer feedback data to recommend improvements in service quality.
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in the market place.
- Developed promotional strategies to increase sales volume.
- Answered incoming telephone calls to provide store, products and services information.
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed trusting relationships with customers by making personal connections.
- Developed strong rapport with customers to drive repeat business.
- Created scripts for outbound telemarketing campaigns and tracked results.
Delivery Driver
Amazon
Phoenix, AZ
01.2023 - 10.2023
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
- Checked tires for proper inflation before leaving on each route.
- Assisted warehouse personnel in packing orders when necessary.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Verified accuracy of items loaded onto truck against shipping documents.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
Sales Associate
Cricket Wireless
Phoenix, AZ
09.2020 - 12.2022
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Organized stockroom shelves according to size, color or style.
- Collaborated with management teams to develop innovative marketing strategies.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Attended weekly team meetings to review performance goals and objectives.
- Provided accurate information about products, prices and services.
- Engaged customers in friendly, professional dialogue to determine needs.
Manual Laborer
Sunvalco Athletic Supply
Phoenix, AZ
06.2017 - 08.2017
- Followed instructions from supervisors regarding job duties and safety protocols.
- Participated in monthly safety meetings to stay abreast of changes in safety regulations.
- Performed basic repairs on machines and equipment as needed.
- Worked collaboratively with team members to complete assigned tasks quickly and efficiently.
- Removed debris from job sites after completion of projects.
- Assembled various components according to product specifications.
- Moved, lifted, and carried heavy objects in accordance with safety regulations.
- Inspected completed work for accuracy and quality assurance purposes.
- Cleaned and maintained tools, machinery, and work areas to ensure safe operations.
Skills
- Product Recommendations
- Returns processing
- POS Systems
- Payment Processing
- Customer Service
- Payment Collection
- Cash Handling
- ID Verification
- Customer Assistance
- Organizational abilities
- Conflict Resolution
- Complex Problem-Solving
- Order Taking
- Written and verbal communication
- Retail Merchandising
- Staff Training
- Product Knowledge
- Inventory Management
- Negotiation and Persuasion
- Skilled negotiator
- Performance-driven
- Script Reading
- Data Entry
- CRM Software
- Strategic Marketing
- Verbal and written communication
- Fluent in English and Spanish
- Call Control
- Sales Techniques
- Facilities Maintenance
- Equipment Maintenance
- Supply Management
Languages
English
Professional
Spanish
Limited
Timeline
Sales Associate/Outbound Telemarketer
Midway Chevrolet
11.2023 - 02.2024
Delivery Driver
Amazon
01.2023 - 10.2023
Sales Associate
Cricket Wireless
09.2020 - 12.2022
Cashier
Los Altos Ranch Market
06.2019 - 11.2024
Manual Laborer
Sunvalco Athletic Supply
06.2017 - 08.2017
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