Jose Esteban Fernandez Castro
Lancaster,SC
Summary
Operations professional with commitment to high standards and impactful results with 5 years of Ocean Logistics. Known for improving operational efficiency and supporting business goals through data-driven decisions. Highly collaborative team player who adapts to changing needs and delivers reliable outcomes. Skilled in data analysis and process optimization.
Overview
8
8
years of professional experience
Work History
Import Operations Analyst
Del Corona & Scardigli USA
11.2025 - 05.2026
- Coordinate various aspects of ocean import freight, trucking (drayage, LTL, FTL) and warehousing Operations.
- Collaborate with international and domestic agents, as well as branch offices.
- Approve carrier invoices for payment and billing.
- Handle and oversee customer communication at the file level.
- Open import files and provide accurate job costing forecasts
- Collaborate with sales on account implementation
- Update Track and Trace proprietary applications
- Prepare billing and invoicing for each file to the respective customer.
- Analyzed operational processes to identify inefficiencies and recommend improvements.
- Developed and maintained dashboards for tracking key performance indicators.
Ocean Import Specialist
KBX Global Forwarding
10.2024 - 11.2025
- Maintain daily communication with customers, overseas agents, and ocean carriers, providing professional support on Ocean Import inquiries and bookings.
- Oversee approximately 50 monthly import shipments, coordinating bookings, customs processes (AMS, ISF, Customs Clearance), trucking arrangements, and warehouse deliveries.
- Prepare and provide import rate quotations for customers and international agents seeking freight forwarding services.
- Support the Accounting Department by processing payables, finalizing shipment costs, and ensuring accurate financial documentation.
- Effectively address and resolve issues impacting shipments by leveraging internal resources and external channels for escalation when necessary.
- Utilize proprietary CRM systems to manage, track, and maintain organized records of all shipments for efficient access and reference.
Customer Support Specialist
Vanguard Logistics
04.2023 - 07.2024
- Engage with customers and our overseas agents in a high-volume environment via email & phone calls to assist with inquiries, customer support, and provide assistance to the Sales team.
- Provide customers with inquiries & general assistance in Import /Export LCL as well as Import FCL, Reefers, and Special Equipment Containers using digital tools and logistical software & applications.
- Maintain a professional and caring relationship with customers to keep satisfaction at high company standard.
- Provide weekly reports on our successful inquiries and feedback from our active customers in order to improve our business relationship for our customer service and future projects.
- Took the lead in beginning our Import FCL services to our customers in order to implement the service internationally.
- Assist in Import LCL and FCL bookings alongside our overseas agents to execute the movement accordingly following company guidelines and provide quality communication with the customer for new updates.
- Brought up to 50% of our team’s total weekly confirmed business after engaging with new clients as well as repeating clients approaching on a weekly basis.
Export FCL Customer Service
Vanguard Logistics
08.2022 - 04.2023
- Manage and distribute emails accordingly from our Group Inbox
- Assist with customer with new inquiries and help mitigate issues that arise from our active bookings.
- Actively communicate and engage with customers requesting feedback in how we can improve our services to better assist each company’s specific needs.
- Provide weekly reports to the manager of our totals for the week including confirmed bookings, quotes for the week and provide feedback from customers.
- Assist with our Booking Team regarding issues, rate assistance, and questions involving their customers to make sure all their issues accordingly to ensure excellent customer service.
- Experienced in handling Special Cargo containers as well as Reefers for quoting and booking assistance.
- Achieved higher company expectations with high customer service satisfaction compared to the whole team with 30% extra satisfaction with customers who enjoyed engaging with my assistance to earn their business.
Logistics Coordinator
Unico Logistics USA
06.2021 - 01.2022
- Process and handle documents such as ISF, Arrival Notices, Ocean Bill of Ladings and Delivery Orders to ensure documentation is accurately processed, distributed and released to carrier, customs, forwarders, customers, and agents in a timely manner.
- Input data using online programs and keep files updated daily and monitor shipments to ensure smooth operations.
- Update and regularly send 'Tracking Reports' for the clients to always keep them up to date with cargo status and potential delays and costs due to specific reasons.
- Create and develop SOP for existing and new customers when needed.
- Maintain courteous and effective communication between the customers and reply to the time sensitive emails from agents, customers, and oversea branches on the same day.
- Process billing to the clients based on pricing established with the clients while ensuring accurate costs and profits are maintained.
- Prepare daily/weekly/monthly reports if requested.
- Any other miscellaneous operational task that the company may request on occasion.
- Assisting with customer inquiries, provide quotations, and issue bookings.
- Arrange trucking pickup, delivery & coordinate with the warehouse to deliver accordingly.
Warehouse Associate
Renewal by Andersen
05.2018 - 08.2018
- Worked as a Warehouse Associate with my main responsibilities consisted of attending the inventory of the shelves, creating the documents such as invoices and purchase orders and assembling the final product on the trucks.
- Trained to work with a large team of coworkers where we helped each other out in need.
- Received Safety Training in the Warehouse, Management of Industrial Equipment and Documentation.
Education
Bachelor’s Degree - International Business
Florida International University
04-2021
Skills
- Microsoft Programs (Word, Excel, Outlook)
- Export/Import (LCL, FCL, Air, Reefer)
- Pricing
- Auditing
- Accounting
- Sales
- Computer Skills
- Bilingual (English & Spanish)
- Customer Service
- Workflow Optimization
- Operational Efficiency
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Import Operations Analyst
Del Corona & Scardigli USA
11.2025 - 05.2026
Ocean Import Specialist
KBX Global Forwarding
10.2024 - 11.2025
Customer Support Specialist
Vanguard Logistics
04.2023 - 07.2024
Export FCL Customer Service
Vanguard Logistics
08.2022 - 04.2023
Logistics Coordinator
Unico Logistics USA
06.2021 - 01.2022
Warehouse Associate
Renewal by Andersen
05.2018 - 08.2018
Bachelor’s Degree - International Business
Florida International University