Jose Estrabao
Katy,TX
Summary
Dynamic professional with a proven track record at Amazon.com Services LLC, enhancing customer satisfaction through exceptional service and complex problem-solving. Skilled in inventory management and relationship building, I streamlined processes to minimize waste and fostered strong stakeholder communication, driving engagement and repeat business.
Overview
10
10
years of professional experience
Work History
Storage Associate
Austin Moving Forward
Austin, TX
02.2025 - 03.2025
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
SSD Associate
Amazon.com Services LLC
Pflugerville, TX
07.2024 - 02.2025
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Cashier Assistant Manager
Metals and Memories
Austin, TX
04.2023 - 07.2024
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Built positive relationships with customers to increase repeat business.
Network Administrator
Banco Popular De Ahorro
Holguin, Cuba
09.2015 - 05.2022
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Identified and immediately resolved issues with network devices.
- Assisted IT staff on troubleshooting issues and closing calls.
Education
Computer Science Engineer - Computer Engineering
Informatic Science University
La Habana, Cuba06-2015
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Cash handling
- Complex Problem-solving
- Relationship building
- Flexible schedule
- Oral communication
- MS office
- Data entry
- Inventory management
- Problem-solving
- Multitasking and organization
- Team collaboration
- Basic accounting
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Storage Associate
Austin Moving Forward
02.2025 - 03.2025
SSD Associate
Amazon.com Services LLC
07.2024 - 02.2025
Cashier Assistant Manager
Metals and Memories
04.2023 - 07.2024
Network Administrator
Banco Popular De Ahorro
09.2015 - 05.2022
Computer Science Engineer - Computer Engineering
Informatic Science University