Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jose Estrabao

Katy,TX

Summary

Dynamic professional with a proven track record at Amazon.com Services LLC, enhancing customer satisfaction through exceptional service and complex problem-solving. Skilled in inventory management and relationship building, I streamlined processes to minimize waste and fostered strong stakeholder communication, driving engagement and repeat business.

Overview

10
10
years of professional experience

Work History

Storage Associate

Austin Moving Forward
02.2025 - 03.2025
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

SSD Associate

Amazon.com Services LLC
07.2024 - 02.2025
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

Cashier Assistant Manager

Metals and Memories
04.2023 - 07.2024
  • Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
  • Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
  • Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
  • Built positive relationships with customers to increase repeat business.

Network Administrator

Banco Popular De Ahorro
09.2015 - 05.2022
  • Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
  • Performed day-to-day LAN and WAN administration, maintenance, and support.
  • Identified and immediately resolved issues with network devices.
  • Assisted IT staff on troubleshooting issues and closing calls.

Education

Computer Science Engineer - Computer Engineering

Informatic Science University
La Habana, Cuba
06-2015

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Cash handling
  • Complex Problem-solving
  • Relationship building
  • Flexible schedule
  • Oral communication
  • MS office
  • Data entry
  • Inventory management
  • Problem-solving
  • Multitasking and organization
  • Team collaboration
  • Basic accounting

Languages

Spanish
Native or Bilingual
English
Limited Working

Timeline

Storage Associate

Austin Moving Forward
02.2025 - 03.2025

SSD Associate

Amazon.com Services LLC
07.2024 - 02.2025

Cashier Assistant Manager

Metals and Memories
04.2023 - 07.2024

Network Administrator

Banco Popular De Ahorro
09.2015 - 05.2022

Computer Science Engineer - Computer Engineering

Informatic Science University

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