Jose Estrada
Kyle,TX
Summary
Highly proactive manager with 25 years of experience in team leadership in Restaurant industry. Background includes sales, management and customer service in fast-paced settings. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced with providing compassionate and attentive care to clients in their homes. Utilizes strong interpersonal skills to build trust and promote client well-being. Knowledge of effective care techniques, including personal hygiene assistance and medication management.
Overview
29
29
years of professional experience
Work History
Home Health Caregiver
Jesse Morales
11.2023 - Current
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Provided mobility assistance such as walking and regular exercising.
- Scheduled and coordinated medical appointments.
- Provided transportation and appointments management.
Restaurant General Manager
Taco Cabana
09.2005 - Current
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Maintained facility and grounds to present positive image.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Set clear expectations and created positive working environment for employees.
- Carefully interviewed, selected, trained, and supervised staff
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels
Restaurant General Manager
Popeye's Restaurants
02.2001 - 06.2005
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Built and leveraged community relationships to drive business and maximize catering programs.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Correctly calculated inventory and ordered appropriate supplies.
- Maintained safe working and guest environment to reduce risk of injury and accidents
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations
- Set clear expectations and created positive working environment for 15-35 employees
Lead Telemarketing Sales Representative
Southern Education Counsel
05.1996 - 07.2001
- Recorded contact information of customers and potential customers in internal database.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Built relationships with customers using strong persuasion and active listening skills.
- Educated customers on product and service benefits, explaining features and answering questions.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Utilized sales techniques to build customer interest and close sales.
- Made average of 150 outbound and inbound calls per day.
- Followed up with customers to solicit further sales
- Recorded and updated customer information in online systems
- Contributed to the development of new sales scripts by incorporating successful tactics gained from experience and industry trends.
- Increased sales leads by consistently making outbound calls and effectively communicating product benefits to potential customers.
- Followed up with customers to solicit further sales.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
Education
Medical Assistant -
Southern Careers Institute Inc
Austin, TX07.1998
High School Diploma -
Albert Sidney Johnston High School
05.1997
Skills
- Inventory Records
- Quality Reviews
- Social Perceptiveness
- Portion Standards
- Calendar and Scheduling Software
- Supply Ordering and Management
- Disciplinary Action
- Profit and Loss Control
- Profit Margins
- Control Inventory Costs
- Labor and Food Cost Control
- Monthly Inventory
- Schedule Crew Members
- Maintain Food Safety
- Catering Services
- Liquor Law Compliance
- Meal preparation
- Physical therapy support
- Vital signs monitoring
- Personal hygiene assistance
Additional Information
Professional References:
Joseph Rodriguez/Store #206 General Manager
2117 W. Ben White Blvd
Austin TX 78704
512-909-3548
Gilbert Garcia/Store #129 General Manager
2507 E. Riverside Dr
Austin TX 78741
512-299-4839
Manuel Perez/Business Owner
2312 Peppertree Ct
Austin TX
512-579-1571
Languages
Spanish
Native or Bilingual
Timeline
Home Health Caregiver
Jesse Morales
11.2023 - Current
Restaurant General Manager
Taco Cabana
09.2005 - Current
Restaurant General Manager
Popeye's Restaurants
02.2001 - 06.2005
Lead Telemarketing Sales Representative
Southern Education Counsel
05.1996 - 07.2001
High School Diploma -
Albert Sidney Johnston High School
Medical Assistant -
Southern Careers Institute Inc