Jose Estrella
Phoenix,AZ
Summary
Dynamic professional with a proven track record at ADP in enhancing customer relations and support. Excelled in stakeholder collaboration and CRM software, significantly exceeding performance targets. Demonstrated expertise in client services and project coordination, achieving high levels of customer satisfaction and team productivity through effective mentorship and innovative solutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Wage Garnishment & Product Support Specialist
ADP
10.2019 - Current
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Handled customer complaints quickly and professionally to restore customer confidence through Tier II support and prevented loss of business.
- Enhanced collaboration with cross-functional teams, resulting in higher quality deliverables and increased customer satisfaction.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Managed multiple projects concurrently by utilizing strong organizational skills and effective communication techniques.
Business Operation Specialist
Arizona State University, Tempe Campus
05.2019 - 09.2019
- Coordinated multiple projects simultaneously while maintaining quality standards and meeting tight deadlines consistently throughout each project lifecycle phase.
- Provided ongoing training, support, and mentorship to team members, empowering them to achieve their full potential in their respective roles.
- Improved inventory management systems, optimizing stock levels to minimize shortages while reducing carrying costs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts with high net worth clients.
Administration Assistant
School for Engineering of Matter, Transport
09.2015 - 05.2019
- Improved workplace productivity with the implementation of a centralized filing system, organizing both digital and physical documents.
- Assisted human resources department in maintaining up-to-date personnel records by collecting relevant documentation from employees periodically.
- Recorded expenses and maintained accounting records.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
Education
Bachelor of Arts - Business Communications
Arizona State University
Tempe, AZ05-2019
Skills
- Customer relations
- Sales expertise
- Client services
- Stakeholder collaboration
- CRM software expertise
- Performance tracking
- Industry awareness
- Goal-oriented mindset
Certification
- Google Project Management Certificate
Timeline
Wage Garnishment & Product Support Specialist
ADP
10.2019 - Current
Business Operation Specialist
Arizona State University, Tempe Campus
05.2019 - 09.2019
Administration Assistant
School for Engineering of Matter, Transport
09.2015 - 05.2019
Bachelor of Arts - Business Communications
Arizona State University
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