Susana Mercado
Miami
Summary
Compassionate and bilingual healthcare professional with experience as Medical Assistant, Nursing Assistant, and Home Healthcare Provider. Skilled in patient care, medical terminology, charting, and interdisciplinary collaboration. Seeking to contribute to a clinical team by providing high-quality patient support and organizational excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Assistant
Mount Sinai Hospital
10.2019 - 06.2020
- Assisted physicians with patient physicals and clinical procedures.
- Coordinated with insurance providers to secure patient coverage.
- Supported multi-disciplinary teams to improve patient care.
Nursing Assistant
Mount Sinai Hospital
04.2019 - 09.2019
- Collected patient medical history and vital signs.
- Provided individualized care, documented observations, and administered treatments.
- Assisted with dietary needs and monitored patient intake.
Home Healthcare Provider
Value Care
07.2017 - 03.2019
- Monitored patient progress and maintained accurate records.
- Offered emotional support to enhance health outcomes.
- Developed safe and trusting relationships with patients.
Education
Nursing Student, BSN, RN -
Miami Regional University
09.2025
Associate of Arts - Marketing
Universidad de Bogotá Jorge Tadeo Lozano
Skills
- Patient care & vital signs monitoring
- Medical charting & documentation
- Insurance verification
- Medical terminology & regulatory knowledge
- Team collaboration in healthcare settings
- Bilingual: English (proficient), Spanish (native)
Certification
Certified Nurse Aide
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Medical Assistant
Mount Sinai Hospital
10.2019 - 06.2020
Nursing Assistant
Mount Sinai Hospital
04.2019 - 09.2019
Home Healthcare Provider
Value Care
07.2017 - 03.2019
Associate of Arts - Marketing
Universidad de Bogotá Jorge Tadeo Lozano
Nursing Student, BSN, RN -
Miami Regional University
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