Jose Farias
Schaumburg,IL
Summary
I am an online college student looking for professional work experience in order to advance my resume and gain work and life skills.
Overview
3
3
years of professional experience
Work History
Amazon FBA Seller Customer Service Rep
SafewayNIN
03.2021 - 11.2023
- Built professional and trusting relationships with key customers and leveraged existing relationships via social media.
- Conducted retail arbitrage to build inventory for resale via online platforms.
- Developed strategic online and offline partnerships to support fulfillment and direct sales programs.
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
- Resolve customer disputes courteously to enhance customer satisfaction.
- Created clear, precise and properly detailed product and service information on company website.
- Dealt daily with customer complaints, refunds, and calls for exchanges
Warehouse Admin
Nordstrom
07.2023 - 10.2023
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
Wave Analyst
Amazon
07.2021 - 08.2023
- Identified and resolved problems through root cause analysis and research.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Queried databases for information needed for report processing.
- Validated results and performed quality assurance to assess accuracy of data.
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
- Researched and adopted new technologies to add value to existing offerings.
- Optimized core processes to improve business performance and operational agility.
Education
Associate of Science - Computer Science
Harper Community College
Schaumburg, IL09.2026
High School Diploma -
San Bernadino High School
San Bernardino, CA06.2020
Skills
Fast Learner
Public Speaking
Professional
Conflict Resolution
Multitasker
Customer Service
Microsoft Office
Data Entry
Technical Support Background
Documentation and Reporting
Troubleshooting and Diagnosis
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Warehouse Admin
Nordstrom
07.2023 - 10.2023
Wave Analyst
Amazon
07.2021 - 08.2023
Amazon FBA Seller Customer Service Rep
SafewayNIN
03.2021 - 11.2023
Associate of Science - Computer Science
Harper Community College
High School Diploma -
San Bernadino High School
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