Summary
Overview
Work History
Education
Skills
Timeline
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Jose Feliciano

RIO RANCH

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

21
21
years of professional experience

Work History

Field Supervisor

TLC Service
08.2014 - Current
  • Monitored employee performance for compliance with regulations and policies.
  • Supervised field operations teams to complete projects within established timelines.
  • Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
  • Resolved customer complaints to maintain satisfaction and loyalty.

Field Service Supervisor/Technician

Yes Plumbing
03.2003 - 08.2014
  • Improved customer satisfaction levels with prompt response to service requests and effective problem resolution.
  • Led a diverse team of technicians successfully through complex projects requiring adaptability under changing circumstances.
  • Ensured compliance with company policies, industry regulations, and environmental standards through diligent oversight of field activities.
  • Facilitated communication between office personnel, subcontractors, and customers.
  • Established strong relationships with clients through excellent communication skills and professional conduct.

Education

GED -

Western International High School
Detroit, MI
07.1998

Skills

  • Field Operations
  • Schedule Coordination
  • Operations Planning
  • Task Delegation
  • Quality Control
  • Technical knowledge
  • Technical Support
  • Team Leadership
  • Employee Management
  • Effective Communication

Timeline

Field Supervisor

TLC Service
08.2014 - Current

Field Service Supervisor/Technician

Yes Plumbing
03.2003 - 08.2014

GED -

Western International High School

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Jose Feliciano