Summary

Overview

Work History

Education

Skills

Timeline

Jose Fernandez

Hartford,CT

Summary

Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Overview

16

16

years of professional experience

Work History

Manager of Operations

Amici Italian Grill

AVON, CT

11.2005 - Current

Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Identified and resolved unauthorized, unsafe or ineffective practices.
Partnered with vendors and suppliers to effectively manage and budget.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Devised processes to boost long-term business success and increase profit levels.
Reviewed shift reports to understand current numbers and trends.
Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
Assisted in recruiting, hiring and training of team members.
Managed purchasing, sales, marketing and customer account operations efficiently.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Provided exceptional customer service to customers, increasing customer loyalty 20%.

Education

High School Diploma -

Warren Harding High Schooli

Bridgeport, CT

06.1995

Skills

Problem Anticipation and Resolution
Regulatory Compliance
Business Operations
Supplier Monitoring
Hiring and Onboarding
Management Training

Policy Development and Enforcement
Sales Tracking
Overseeing Employees
Payroll Operations
Sales Promotion

Timeline

Manager of Operations

Amici Italian Grill

11.2005 - Current

High School Diploma -

Warren Harding High Schooli