JOSE FERNANDEZ
Winchester,CA
Summary
Dynamic Operations Manager with a proven track record at FedEx, enhancing operational efficiency and employee performance. Expert in implementing policies and leading teams to exceed targets. Skilled in MS Office and fluent in Spanish, excel in problem-solving and team leadership, achieving higher retention rates and productivity improvements.
Overview
28
28
years of professional experience
Work History
Operations Manager
FedEx
03.2016 - Current
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications.
- Analyzed and reported on key performance metrics to senior management.
- Achieved higher employee retention rates by fostering apositive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Successfully oversaw and manged Saturday AM/PM Operations.
- Lead PM Manager responsible for stations daily performance and adherence to facility best practices.
- Dangerous Goods Manager responsible for compliance to all FAA and FedEx policies pertaining to tinspection and transportation of Dangerous Goods.
- Compared and analyzed daily performance reports vs engineering plan to identify any deficiencies and room for improvement.
- Coordinate daily with Ramp operations to ensure nighty on time CTV departures
- Coached and mentored newly on boarding PM Managers to ensure that all operational knowledge and requirements were learned and performed accurately.
Sergeant/Chief Cook
United States Marine Corps
07.1996 - 10.2002
- Enhanced kitchen efficiency by streamlining meal preparation processes and implementing innovative cooking techniques.
- Fostered a culture of continuous improvement within the kitchen staff by regularly soliciting feedback and implementing changes aimed at enhancing efficiency, quality, and creativity.
- Mentored junior cooks in developing advanced culinary skills, fostering a supportive learning environment within the kitchen team.
- Managed a team of culinary professionals, ensuring efficient workflow and consistently exceptional results in food presentation and taste.
- Oversaw the daily preparation of meals served at the dining facility for approx. 1500 Marines and Sailors were prepared safely and efficiently with the highest level of satisfaction and quality while staying within budget and reducing waste.
- Participated in Operation Enduring Freedom 2001/2002 where assigned to the 15th Marine Expeditionary Unit served aboard the U.S.S. Comstock as chief cook were along side Navy counterparts was directly responsible for the coordination of all meal preparations, and supervision of all personal assigned to my detachment.
Education
No Degree - Emphasis On General Automotive Repair
Universal Technical Institute of California Inc
Rancho Cucamonga, CA05.2003
High School Diploma -
Hawthorne High School
Hawthorne, CA07.1996
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operational Efficiency
- Decision-Making
- Employee relations and conflict resolution
- Staff Training
- Policies and procedures implementation
- Performance monitoring
- Employee Motivation
- Health and safety compliance
- Fedex computer based system (ie Trips, Workbench,AutoDG, COSMOS,FWR,Workday)
- MS Office
- Regulatory Compliance
- Superb time management skills
- Unsurpassed work ethic
- Fluent in Spanish
Additional Information
Honorable recipient of Marine Corps. National Defense Service Medal, Good Conduct Medal, Meritorious Unit Commendation (w/ 1star), Sea Service Deployment medal, Global War on Terrorism Expeditionary Medal and Expert Rifle Qualification Badge.
Proud recipient of numerous BZ commendations as PM Operations Manager.
QDM Triple Crown region winner at SDMA.
Timeline
Operations Manager
FedEx
03.2016 - Current
Sergeant/Chief Cook
United States Marine Corps
07.1996 - 10.2002
No Degree - Emphasis On General Automotive Repair
Universal Technical Institute of California Inc
High School Diploma -
Hawthorne High School