Microsoft Suite
Hi, I’m
Jose Figallo
General Manager
Miami,FL
Summary
As a highly motivated individual, I am continually seeking opportunities for self-improvement. Having reached a financial milestone, I am now diving into education to enhance my skills. I excel in high-pressure, fast-paced environments, and possess excellent communication and leadership abilities. With a keen eye for detail and strong problem-solving skills, I am customer-oriented and have a proven track record of increasing revenues and expanding margins as a General Manager. I am adaptive, deadline-oriented, and consistently execute and complete multiple projects. As a strategic planner with comprehensive managerial acumen, I offer vision and motivational acumen. In addition, I am an accomplished sales leader with sound judgment, good planning abilities, and interpersonal communication strengths. I have experience in product testing, management, and development of new business opportunities.
Overview
6
years of professional experience
3
Languages
Work History
Jocagiva LlcMiami, FL
General Manager, Business Development
02.2022 - Current
Job overview
- Introduced new methods, practices, and systems to reduce turnaround time.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Formulated policies and procedures to streamline operations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Researched product pricing, ratings and performance and created comparison spreadsheets to evaluate competitors.
- Manage budget development and management, as well as budgeting and forecasting.
- Collaborated with vendors and suppliers to optimize management and budgeting strategies.
- Responsible for tax and revenue correspondence with the company's accountant, while overseeing payroll, utilities, and rent expenses.
Jocagiva LLCMedley, Florida
Sales Manager
09.2019 - 06.2021
Job overview
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Reviewed shift reports to understand current numbers and trends.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue..
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised yearly operations of multi-million dollar purchases and sales.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Bose Corporation USMiami, Florida
Sales Specialist
10.2017 - 03.2021
Job overview
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Provided first-rate service to all customers and potential customers.
- Accepted and processed customer payments and balanced receipts and cash.
- Drafted, finalized and submitted paperwork to complete sales.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Interacted with approximately 40-50 customers daily to provide personalized product guidance, resolve issues and open new accounts.
- Trained and mentored new sales representatives.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Managed customer accounts to secure customer satisfaction and repeat business.
Education
Florida International UniversityMiami, FL
Bachelor of Arts from International Relations And Affairs
St. Thomas UniversityMiami
MBA from Accounting
01.2023 - Current
Skills
Problem Anticipation and ResolutionLogistics OversightFinancial Statement ReviewMathematical Calculation and ReasoningBudget Development and ManagementBudgeting and ForecastingVerbal and Written CommunicationTime ManagementTeamwork and Collaboration
Sales expertise
Coaching and mentoring
Recruitment
Operations management
Employee scheduling
Effective leader
Verbal and written communication
Business Development
Budget development
Exceptional interpersonal communication
Client account management
Performance improvement
Additional Information
- Bilingual in English and Spanish, intermediate level proficiency in Portuguese.
- 3+ years of experience with Microsoft Suite (Word, Excel, PowerPoint, Outlook) and Adobe; familiarity with multiple POS software.
- Proven track record of achieving KPIs and adhering to SLAs; adept at working with customer CRM systems.
- Skilled in financial management, including payment processing, expense control, and invoice reconciliation; highly detail-oriented and able to verify entries and reconcile reports to ensure accuracy.
- Experienced in paying vendors, monitoring discounts, and resolving discrepancies; proficient in processing employee payments and verifying expense reports.
- Act with integrity, professionalism, and confidentiality; committed to ongoing learning and development, and willing to obtain additional certifications or licenses as needed.
Software
Multiple POS
Quickbooks
Timeline
St. Thomas University
MBA from Accounting
01.2023 - Current
General Manager, Business Development
Jocagiva Llc
02.2022 - Current
Sales Manager
Jocagiva LLC
09.2019 - 06.2021
Sales Specialist
Bose Corporation US
10.2017 - 03.2021
Florida International University
Bachelor of Arts from International Relations And Affairs