Jose Figueroa
New York,United States
Summary
Dedicated professional with a strong background in customer service, sales, and team collaboration. Proven ability to handle high volumes of customers, process transactions efficiently, and maintain a welcoming environment. Skilled in Point of Sale (POS) systems, upselling, and cross-selling.
Overview
7
7
years of professional experience
Work History
Front Desk Manager
Step Up Skin Laser
03.2024 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared weekly employee work schedules to meet operational needs.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
Server/Bartender
Bareburger
01.2023 - 03.2024
- Provided exceptional service to a high volume of daily customers, ensuring a positive dining experience.
- Displayed thorough knowledge of the menu and products to assist customers effectively.
- Maintained a professional demeanor, encouraging customer inquiries and order placements.
- Crafted in-house syrups and specialty bar ingredients.
Restaurant Busser
Soho House New York
06.2022 - 11.2023
- Assisted team members with various tasks during peak periods to ensure smooth operations.
- Exceeded expectations by proactively supporting teammates and providing excellent customer service.
- Participated in team management and coordination.
Bartender/Server
Rebar
01.2022 - 03.2023
- Delivered high-quality service to numerous customers daily.
- Stocked and managed inventory, ensuring merchandise was up-to-date and undamaged.
- Operated the POS system and handled cash transactions accurately.
- T.I.P.S certified.
Front Desk Receptionist
Barry's Bootcamp
10.2017 - 05.2020
- Managed incoming calls and coordinated with staff to address customer requests.
- Processed payments and provided customers with receipts, correct bills, and change.
- Welcomed patrons and facilitated the check-in process with a friendly demeanor.
Education
High School Diploma -
East Hartford High School
East Hartford, CTSkills
- Point of Sale Systems
- Customer Service Excellence
- Relationship Building
- Upselling and Cross-Selling
- Inventory Management
- Cash Handling
- Team Collaboration
- Service Oriented
Timeline
Front Desk Manager
Step Up Skin Laser
03.2024 - Current
Server/Bartender
Bareburger
01.2023 - 03.2024
Restaurant Busser
Soho House New York
06.2022 - 11.2023
Bartender/Server
Rebar
01.2022 - 03.2023
Front Desk Receptionist
Barry's Bootcamp
10.2017 - 05.2020
High School Diploma -
East Hartford High School