Jose Figueroa
Orlando,FL
Summary
Results-driven Project Manager with 7+ years of experience leading IT and cybersecurity projects, optimizing infrastructure, and ensuring regulatory compliance (PCI-DSS, GDPR). Proven expertise in managing end-to-end project lifecycles, forecasting resource capacity, and delivering project on time and within budget. Adept at critical path analysis, PERT scheduling, and cross-functional team collaboration.
Overview
7
7
years of professional experience
Work History
IT Director
Innside New York NoMad
01.2023 - Current
- Directed full-scale IT infrastructure projects, boosting reliability and cutting downtime by 40%.
- Managed project schedules, critical path analysis, and risk assessments using Microsoft Project.
- Led cross-functional project meetings to align scope and resource capacity with business objectives.
- Forecasted resource needs and managed budgets to ensure project completion within constraints.
- Created and maintained project plans, ensuring milestones were met and stakeholders were informed.
IT Manager
Merchant Industry LLC
06.2021 - 01.2023
- Spearheaded IT projects, optimizing workflows and enhancing system interoperability.
- Managed project schedules, performed PERT analysis, and tracked progress against critical paths.
- Facilitated team meetings for project planning, risk management, and stakeholder updates.
- Identified and recommended corrective actions for troubled projects, mitigating risks proactively.
- Delivered project status reports to senior management, highlighting key performance indicators.
IT Support Manager
Hope Gardens
10.2018 - 06.2021
- Led IT support projects, achieving 99.9% system uptime and enhanced service delivery.
- Oversaw project plans, monitored deadlines, and ensured alignment with business objectives.
- Conducted training sessions for IT staff on project best practices and effective task execution.
- Ensured project records were accurately maintained and updated as per company standards.
Education
Bachelor of Science - Information Technology
Southern New Hampshire University
Hooksett, NH 03-2024
Skills
Project Management: Scope definition, resource forecasting, critical path analysis, PERT scheduling
IT Leadership & Strategy: Infrastructure upgrades, technology roadmaps, team leadership
Cybersecurity & Compliance: Risk mitigation, incident response, compliance audits
Communication & Reporting: Status reporting, stakeholder communication, conflict resolution
Microsoft Project & Azure DevOps (ADO): Advanced proficiency in project scheduling and monitoring
Team Collaboration: Leading hybrid teams, mentoring junior colleagues, cross-functional coordination
CERTIFICATIONS & SKILLS
• Microsoft Project (Desktop & Online)
• PMP Certification (In Progress)
• Azure DevOps (ADO) – Familiarity with project tracking and backlog management
• ITIL Foundation – Best practices in IT Service Management
• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Timeline
IT Director
Innside New York NoMad
01.2023 - Current
IT Manager
Merchant Industry LLC
06.2021 - 01.2023
IT Support Manager
Hope Gardens
10.2018 - 06.2021
Bachelor of Science - Information Technology
Southern New Hampshire University
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