JOSE FISCAL
FORT WORTH
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Used Car Sales Consultant
MI GENTE AUTO / M.E.I. FINANCE
03.2020 - Current
- Performed sales floor work, such as greeting and assisting customers, and taking inventory.
- Greeted customers and ascertained what each customer wanted and needed.
- Answered questions regarding store and merchandise.
- Computed sales prices, total purchases, and received and processed cash and credit payment.
- Recommended, select, and help locate and obtained merchandise based on customer needs and desires.
- Maintained records related to sales.
- Prepared sales slips and sales contracts.
- Advised customers on financing options, warranties, and other services related to purchasing a car.
- Demonstrated ability to work independently while meeting daily goals set by management.
- Developed strong customer service skills to help customers find the right car for their needs.
- Attended weekly staff meetings to discuss upcoming promotions, changes in policy or procedures, and other relevant topics.
- Followed up with previous customers via email or phone calls regarding maintenance issues or new models available for purchase.
- Created marketing materials such as flyers and brochures highlighting current deals on used cars.
- Worked closely with team members from multiple departments such as finance, detailing, and service advisors.
- Established relationships with local businesses in order to generate leads through referrals.
- Managed online presence through website updates and social media campaigns.
- Developed strong customer service skills, providing customers with a positive car buying experience.
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Focused on learning new skills and staying updated with industry changes.
- Participated in ongoing training to enhance own job skills and knowledge.
- Conducted prospecting and lead generation
- Built and maintained a client base of 200+ customers, leading to repeat business and referrals
- Utilized CRM software to manage and track customer interactions
WAREHOUE ASSOCIATE
TANDY LEATHER
08.2019 - 06.2020
- Organized warehouse space by rearranging items, storing materials, and marking locations.
- Packed orders in accordance with customer specifications.
- Pulled and prepared product for shipment, verifying exact number and type of product before loading and shipping.
- Assisted other departments when needed to complete tasks in a timely fashion.
- Loaded and unloaded trucks with heavy materials following safety protocols.
- Assisted with stocking shelves and organizing warehouse.
- Collaborated with team members to optimize efficiency in the warehouse.
- Operated manual pallet jack to move products throughout warehouse.
- Packaged and sealed products according to order size and specifications.
- Utilized barcode scanning technology to track product movement throughout the warehouse.
- Inspected products for defects and damages and reported discarded items to supervisors.
- Successfully managed and organized warehouse inventory.
- Reorganized warehouse stock according to company standards.
- Utilized RF scanners and data entry systems for accurate tracking of product movements.
- Tracked inventory movements using computerized tracking systems.
- Adhered to company policies for safe storage of goods in the warehouse facility.
- Worked with coworkers to complete tasks.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
PHONE/Wireless Sales Expert
WIRELESS ADVOCATES
06.2018 - 08.2019
- Collaborated with team members to achieve monthly sales targets and maintain a positive work environment.
- Evaluated consumer wireless usage and detailed current promotions and services to fit needs.
- Developed and maintained relationships with customers, serving as a trusted advisor and resource for mobile device and service needs.
- Assisted customers with setting up their mobile devices for optimal use and performance.
- Provided technical support to customers for mobile device issues, troubleshooting hardware and software problems.
- Managed and resolved customer complaints and issues related to mobile devices and services, ensuring timely and satisfactory resolution.
- Demonstrated a strong commitment to customer service and satisfaction, going above and beyond to exceed customer expectations.
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
- Greeted customers and ascertained what each customer wanted and needed.
- Answered questions regarding store and merchandise.
- Arranged and display merchandise to promote sales.
- Cleaned shelves, counters, and tables.
- Opened and closed cash registers, balanced cash drawers, and made deposits.
- Monitored and analyzed sales metrics and KPIs, identifying areas of improvement and opportunities for success.
- Placed special orders, submitted online orders, or contacted other stores to find desired items.
- Exchanged merchandise for customers and accepted returns.
- Watched for and recognized security risks and thefts.
- Prepared sales slips and sales contracts.
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Focused on learning new skills and staying updated with industry changes.
Cell Phone Sales Representative
AMTELL LLC/TMOBILE
05.2017 - 06.2018
- Conducted regular inventory checks, ensuring adequate stock levels were maintained at all times.
- Assisted customers in troubleshooting issues, enhancing their user experience and satisfaction.
- Developed and maintained relationships with customers, serving as a trusted advisor and resource for mobile device and service needs.
- Assisted customers with setting up their mobile devices for optimal use and performance.
- Demonstrated excellent customer service skills by responding promptly to customer inquiries and resolving any issues in a timely manner.
- Identified ways to improve efficiency in operations and implemented process changes.
- Managed and coordinated multiple projects while ensuring timely completion.
- Provided efficient and courteous service to customers at all times.
- Participated in ongoing training to enhance own job skills and knowledge.
- Focused on learning new skills and staying updated with industry changes.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Responded quickly to meet customer needs and resolve problems.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Performed periodic stock checks to ensure sufficient quantities were available at all times.
- Worked with coworkers to complete tasks.
- Created detailed reports outlining the results of all tests conducted on mobile devices.
- Conducted follow-up calls with customers after purchase to ensure satisfaction with the product and service received.
- Performed repairs on a variety of mobile devices including smartphones, tablets, and laptops.
- Ensured compliance with company policies regarding returns, refunds and exchanges.
- Maintained accurate records of repair services performed on each device.
- Prepared sales slips and sales contracts.
- Monitored inventory levels at stores ensuring adequate stock is available as needed.
- Provided technical support for customers on the use of cell phones, troubleshooting problems and providing solutions.
- Demonstrated use and operation of merchandise.
- Sold merchandise, completed contracts, and arranged for delivery.
- Maintained up-to-date knowledge of product lines, special promotions, pricing structures, warranties.
- Watched for and recognized security risks and thefts.
- Exchanged merchandise for customers and accepted returns.
- Handled cash payments securely according to established procedures.
- Utilized persuasive sales techniques to promote products and services, leading to increased sales and customer satisfaction.
- Monitored and analyzed sales metrics and KPIs, identifying areas of improvement and opportunities for success.
- Computed sales prices, total purchases, and received and processed cash and credit payment.
- Explained the benefits of each cell phone model as well as related accessories such as cases, covers.
- Encouraged customers to sign up for additional services such as data plans or warranty protection programs.
- Inventoried stock and requisitioned new inventory.
- Opened and closed cash registers, balanced cash drawers, and made deposits.
- Collaborated with cross-functional teams, including marketing, sales, and product development, to ensure integrated and effective mobile device sales strategies.
- Recommended, select, and help locate and obtained merchandise based on customer needs and desires.
- Answered questions regarding store and merchandise.
- Arranged and display merchandise to promote sales.
- Greeted customers and ascertained what each customer wanted and needed.
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
- Demonstrated a strong commitment to customer service and satisfaction, going above and beyond to exceed customer expectations.
ASSISTANT MANAGER CELLPHONE STORE
SPRINT CONNECT LLC
10.2015 - 05.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Increased sales through effective merchandising strategies and targeted promotions.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
High School Diploma -
WESLACO EAST HIGH SCHOOL
WESLACO TEXAS06-2011
Skills
- Strong negotiation skills
- Social media marketing
- Sales strategy development
- Multilingual proficiency
- Upselling and cross selling
- Warranty sales
- Effective closing techniques
- Credit application processing
- Customer service
- Customer relationship management
- Sales promotions
- Product demonstrations
- Closing deals
- Upselling and quota achievement
- Teamwork
- Teamwork and collaboration
- Friendly and helpful
- Problem-solving
- Honest and dependable
- Reliable and responsible
- Attention to detail
- Customer assistance
- Strong communication and interpersonal skills
- Problem-solving abilities
- Multitasking Abilities
- Team collaboration
- Team leadership
- Creative thinking
- Effective communication
- Adaptability and flexibility
- Cash register operation
- Store opening and closing
- Product and service sales
- Inventory management
- Exceeding customer expectations
- Sales and promotions
- Customer retention
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Used Car Sales Consultant
MI GENTE AUTO / M.E.I. FINANCE
03.2020 - Current
WAREHOUE ASSOCIATE
TANDY LEATHER
08.2019 - 06.2020
PHONE/Wireless Sales Expert
WIRELESS ADVOCATES
06.2018 - 08.2019
Cell Phone Sales Representative
AMTELL LLC/TMOBILE
05.2017 - 06.2018
ASSISTANT MANAGER CELLPHONE STORE
SPRINT CONNECT LLC
10.2015 - 05.2017
High School Diploma -
WESLACO EAST HIGH SCHOOL
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