Jose Fletes Hulse
Bluefields,Nicaragua
Summary
Experienced in housekeeping operations with a strong focus on quality assurance measures and sanitation protocols. Expertise in carpet cleaning, floor polishing techniques, and thorough dusting ensures high standards of cleanliness. Proven ability to supervise and manage staff effectively, enhancing overall efficiency and service quality. Career goal includes advancing to a senior supervisory role within the hospitality industry.
Overview
24
24
years of professional experience
6
6
years of post-secondary education
Work History
Executive housekeeper
Norwegian Cruise Line
Miami, Florida
02.2003 - Current
- Fostered a positive work environment to boost employee morale.
- Enhanced team performance with regular training and mentoring.
- Coordinated staff schedules for optimal coverage during peak times.
- Trained all new hires in company policies and job duties to ensure consistency of service.
- Handled budgeting responsibilities, effectively controlling costs without compromising service quality.
- Improved communication between departments with regular meetings.
- Developed new cleaning protocols, enhancing room cleanliness standards.
- Maintained immaculate guest rooms by implementing effective housekeeping procedures.
- Addressed guest complaints promptly, ensuring repeat business from satisfied customers.
- Enforced health and safety regulations throughout the premises.
- Conducted regular inspections for high quality assurance.
- Upheld strict hygiene standards throughout property.
- Implemented energy conservation practices, contributing to sustainability efforts.
- Ensured exceptional customer service for guest satisfaction.
- Collaborated with maintenance department for timely repairs and upkeep.
- Optimised laundry operations, improving turnaround time for linens and uniforms.
- Managed inventory control, reducing waste and overspending.
- Streamlined housekeeping processes to improve efficiency.
- Assessed staff performance regularly, providing constructive feedback when needed.
- Implemented ongoing training programmes to increase housekeeping staff efficiency and improve cleaning results.
- Inspected rooms to confirm quality and attention to detail met brand standards.
- Coached housekeeping staff to effectively plan and deliver on targets.
- Maintained faultless cleanliness standards to exceed guest expectations and encouratge repeat visits.
Supervisor in wood production
Astilleros the la Costa Atlantica s.a
Bluefields, Nicaragua
03.2002 - 11.2002
- Collaborated with other supervisors, improved overall operational efficiency.
- Kept abreast with latest advancements in wood production technologies, incorporated best practices into daily operations as appropriate.
- Implemented new procedures for waste reduction.
- Improved productivity by maintaining high levels of team morale and motivation.
- Conducted routine inspections to ensure safety compliance in the workplace.
- Achieved maximum efficiency with proper scheduling of staff shifts.
- Trained team members on equipment use, promoting a safer work environment.
- Led by example, demonstrated professionalism and dedication towards work every day.
- Supervised activities of workers and enforced safety regulations.
- Trained new hires and set up mentoring relationships to drive team performance.
Storekeeper
Cassavva Key Crab factory.
Bluefields, Nicaragua
03.2001 - 02.2002
- Ensured smooth day-to-day operations of the store by proactive problem-solving.
- Assisted in annual inventory audits for accurate stock records maintenance.
- Adhered strictly to health and safety regulations, prioritising employee well-being.
- Streamlined incoming deliveries by implementing an efficient sorting system.
- Coordinated delivery schedules to ensure consistent availability of merchandise.
- Negotiated better terms with suppliers, resulting in cost savings.
- Maintained up-to-date knowledge on store policies for informed customer support.
- Sustained clean and orderly storage areas, promoting a safe working environment.
- Ensured timely restocking of goods by conducting regular inventory checks.
Education
Bachelor of Science - Bachelor degree
Moravian high school
Nicaragua 02.1994 - 11.1999
Certificate of Higher Education - Intensive system course
Bicu Indian and caribbean University
Nicaragua 02.2004 - 06.2004
Skills
- Carpet cleaning expertise
- Room inspection expertise
- Knowledge of sanitation protocols
- Quality assurance measures
- Floor polishing techniques
- Housekeeping protocols expertise
- Housekeeping operations knowledge
- Staff supervision
- Thorough dusting
- Staff management
Languages
English
Fluent
Spanish
Fluent
Timeline
Certificate of Higher Education - Intensive system course
Bicu Indian and caribbean University
02.2004 - 06.2004
Executive housekeeper
Norwegian Cruise Line
02.2003 - Current
Supervisor in wood production
Astilleros the la Costa Atlantica s.a
03.2002 - 11.2002
Storekeeper
Cassavva Key Crab factory.
03.2001 - 02.2002
Bachelor of Science - Bachelor degree
Moravian high school
02.1994 - 11.1999
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